Frequently Asked Questions

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S21/S18 Wearable Pump & FAQs
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S21/S18 Wearable Pump & FAQs
VIP card
Inactivated: Please contact Support team to activate the card after receiving the card
VIP card expiration date: 01/01/2024
If you have received our VIP card please contact customer service as soon as possible, it will not be valid after the expiration date.
Why the customer service need a video ?

1.Proof is the key.

2.There are many reasons why breast pumps don't work, such as pump motor / damaged parts/ incorrect assembly / forgetting setup parts after cleaning / deformed parts/Incorrect method of use

3.S21 breast pump warranty only covers the pump motor.We prepares other parts in the package.If the issue from other parts or improper assemble.You can replace the broken parts or watch the troubleshoot video to solve the issue immediately.

4.S21 breast pump have 3 colors and different quantity,By providing a video customer service can quickly pinpoint your problem and apply the correct color and quantity for your replacement.

5.Customer service to request a video is just to help you solve your problem more clearly, if you feel complicated or encounter trouble in the process of providing documents, please let them know in the E-mail directly, we are willing to take the first time to customize a more suitable for your after-sales compensation program.

To new Mommed breast pump users---Mommed Support Team

Dear valued Mommed Breast Pump user,

Welcome to the Mommed family! We are thrilled to have you on board and want to ensure that your breastfeeding journey with our breast pump is as smooth and successful as possible.

As a new user, we would like to share some important reminders with you to enhance your experience and ensure the safety and effectiveness of your Mommed Breast Pump:

  1. Avoid Milk/Water Contact with the Motor: When using the breast pump, please be cautious not to allow any breast milk /water to come into contact with the motor. This is crucial to prevent any damage to the pump and ensure its longevity.

  2. Charging Instructions: When charging your Mommed Breast Pump, please use a 5V-1A charger. Using the correct charger ensures safe and efficient charging, maintaining the performance of your breast pump.

If you have any questions, concerns, or need further assistance with your Mommed Breast Pump, our dedicated support team is here to help you every step of the way. Feel free to reach out to us at [support@mommed.com] or call us at (1)888-341-9155 for prompt assistance.

Thank you for choosing Mommed for your breastfeeding needs. We are committed to providing you with high-quality products and excellent customer service to support you on your breastfeeding journey.

How to choose the correct flange insert size of the breast pump ?
The size of the flange you need is the size of your nipple. Be sure to measure the diameter of the nipple alone-do not include the areola. 

We could provide you with different sizes in our store. Learn more about how to measure nipple size: https://cdn.shopify.com/s/files/1/0700/4828/4964/files/A_New_Mother_s_Guide.pdf?v=1685345256


There will have the nipple ruler in the package, if you are lost the ruler, you can download under this link:
https://cdn.shopify.com/s/files/1/0700/4828/4964/files/Measurement_tool_PDF.pdf?v=1685345257
Flange insert and Breast shield size issue

The flange insert is mainly used to select the appropriate diameter for the most suitable nipple size, which can improve the comfort and efficiency of the breast pump. Due to individual differences, everyone's size may vary, so we provide a measuring ruler for measurement.

The flange insert is used in conjunction with a breast shield. We have two sizes of breast shields, 24mm and 27mm. The 24mm breast shield can be paired with 17/19/21mm flange inserts. Since the inner diameter of the 24mm breast shield is 24mm, if your flange insert size is 24mm, you can use it directly without adding an additional flange insert.

If you need to add a 24mm flange insert, it can be used with a 27mm breast shield.

If your product is a 27mm breast shield and the 24mm flange insert is too large, you can stack the flange inserts. Insert the 24mm flange insert into the 27mm breast shield, then stack a smaller size such as 17/19/21mm flange insert inside the 24mm flange insert for combined use.

 

Related Link :

How to measure the flange insert size :

https://cdn.shopify.com/s/files/1/0700/4828/4964/files/A_New_Mother_s_Guide.pdf?v=1685345256

Measurement tool:

https://cdn.shopify.com/s/files/1/0700/4828/4964/files/Measurement_tool_PDF.pdf?v=1685345257

S21 standard size

The latest Mommed S21 standard size (2024 years):

Breast shiled : 24mm

Flange insert :17/19/21mm 

Previous standard size ( This size we didn't sale it anymore)

Breast shiled :27mm

Flange insert :24mm

In order to better meet the needs of our customers, we have changed the dimensions of the S21 fittings. Due to individual differences, if you need other sizes, we have prepared additional accessories for you on our website.
Link to accessories:
27mm Breast shiled
https://mommed.com/products/mommed-silicone-flange-insert-24mm-parts?variant=47769679364388


17mm Flange insert
https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack



19mm Flange insert

https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack?variant=45032133263652



21mm Flange insert 
https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack?variant=45032133329188

 

 

 

S21 Using /Checking video

1.How to install S21?

https://www.youtube.com/watch?v=zMXWHauElWg

2.How to use S21?

https://youtu.be/ldY2n0yScaE?list=TLGGuPtvUYZS-igxOTA4MjAyNA

 

3.How to checking S21 breast pump ?

https://www.youtube.com/watch?v=IBBmQboDpWk

4.How to confirm the pump motor issue ?

https://www.youtube.com/watch?v=Cmq_b2UhtjU

( After watch the video , please follow the video to check your pump motor.If the silicone diaphagm will not move , please contact our support Team)

Warranty coverage for breast pump S121/S18/S10 pro

1.Warranty Time is 1-year

2.Warranted parts： Pump motor

3.Other parts :Other parts are considered consumables, which means they may need to be replaced after a certain period of time,so they are not covered by the warranty.
We prepared extra parts such as :duckbill valve and silicone diaphragm in the original package.

If you need more , please visit the link as below:

https://mommed.com/collections/all

Note: S18 breast pump purchased from Amazon without warrranty.

 

How to purchase the accessories for Breast Pump?

Pump motor :

We didn't sale the pump motor separately.

Other parts:

1.S21 Duckbill Valve: https://mommed.com/products/mommed-breast-pump-accessories-duckbill-valves

2.S21 Milk Collector Cup: https://mommed.com/products/mommed-milk-collector-cup-accessories

3.S21 Silicone Diaphragm: https://mommed.com/products/mommed-silicone-part-for-wearable-breast-pump

4.S21/S18 17mm  Flange insert : https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack

5.S21/S18   19mm Flange insert: https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack?variant=45032133263652

6.S21/S18    21mm Flange insert :https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack?variant=45032133329188

7.S21/S18   24mm Flange insert: https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack?variant=47520684376356

8. S21/S18  Breast Shield :https://mommed.com/products/mommed-silicone-flange-insert-24mm-parts

9.S21/S18  Breast Shield: https://mommed.com/products/mommed-silicone-flange-insert-24mm-parts?variant=47769679364388

10.S10 pro accessories : https://mommed.com/products/mommed-s10-pro-breast-pump-aaccessories  

( This link include all the accessories of S10 pro, you can choose it by yourself)

 

 

 

 

 

What should I do if I can't turn the pump motor ?

1.Please confirm fully charged by 5V-1A charger 

2.Press and hold the power button over 5 seconds.

3.If there have milk contact with pump motor or charged with fast charger, such as :5V-2.4A/3A , it was damaged.It can't be fixed by yourself.

What should I do if the breast pump with no suction or weaker suction?

For new user:


1.it is recommended to measure nipple size and install the appropriate flange insert. Improper size can result in weak suction.

2.Please check if the breast pump is properly adhered to the breast.Due to the wearable breast pump relies on being securely attached to the body through nursing bras. If the nursing bra is not tight enough and does not hold the breast pump firmly against the body, it can result in weak suction.

3.Please check the accessories and reassemble it .The breast pump may experience air leakage if the accessories are not properly assembled or if there is damage to components such as the duckbill valve. If there is any damage by accident, replacement accessories are included in the package or purchase a replacement.

4.It is recommended to apply a warm towel for three minutes before use and adjust the mode and level according to your own situation to find the most comfortable way.

If breast milk production occurs, switch to the expression mode and select the most comfortable level for yourself. Please refer to the instruction manual for proper use of the breast pump.

1)Automatic mode provides a more continuous and stable suction. In this mode, the breast pump will suck at a slower and rhythmic pace, simulating the sucking rhythm of a baby. This mode is suitable for women who need to pump for a longer duration or desire a more comfortable pumping experience.

2)Stimulation mode aims to simulate the stimulating phase of a baby's sucking. In this mode, the breast pump will suck at a faster speed and with lighter suction to stimulate milk production in the breasts. This mode helps women initiate letdown.

3)Expression mode is specifically designed for milk expression, focusing on efficient milk extraction.


5.If you feel weak suction on one breast even after checking and finding no changes, you can try swapping the breast pump and using it on the other breast. This could be due to a decrease in milk supply. Please pay attention to your daily diet and ensure an adequate intake of protein.

 

After used a period time ,it is no suction/weaker suction:

 

  1. Please refer to this video link to troubleshoot if there is any issue with the motor

https://www.youtube.com/watch?v=IBBmQboDpWk

       1)Motor is fine, please follow “ For new user “1-5 to find out the issue and and make adjustments promptly.  

        2)Accessories issue, there will have some replacement accessories in the package, please replace it .Or purchase on the web.

        3)Motor issue itself, pls activate warranty and contact support@mommed.com ASAP

     Here is the link to activate warranty: https://mommed.com/en-de/pages/lifetime-warranty
    In order to save time on back-and-forth communication，pls prepared the complete information as below before contacting via email
   1) Video of product issue: 
    Your can refer this link :
https://www.youtube.com/watch?v=Cmq_b2UhtjU
   2)Quantity of defective product
   3)Order number
   4)Current address 
   5) Serial number ( It is on the motor , such as :202****）


Warm note:

1)When using the breast pump, please make sure that liquids such as water or breast milk do not come into contact with the motor to prevent damage. 
 We have found that liquid can cause the motor to short circuit and gradually damage it.

2)Do not use a fast charger for charging the motor.

The use of a fast charger for charging the breast pump can have the following effects:

A.High voltage: Fast chargers typically provide a higher voltage output, which may exceed the voltage range designed for the breast pump.High voltage can potentially damage the circuitry and motor of the breast pump.

B.Rapid charging speed: Fast chargers can charge at a faster rate, which may cause the battery of the breast pump to overheat. Overheating can shorten the battery lifespan or lead to decreased battery performance.



The breast pump has clicking sound or noise, what happened?


(Please note :The breast pump will naturally produce operational noise, which is unavoidable and normal .However, the sound level is below 45 dB)

You can refer to the following methods for troubleshooting:

1.Lower level: Adjust the suction level to a higher setting if the clicking sound occurs at lower levels. 

2.Improper assembly: Check if all the components are properly assembled and securely attached. Make sure there are no loose or misaligned parts.

3.Damaged or wornout parts: Inspect the duckbill valves, diaphragms, or any other parts that may be damaged or worn out. Replace any faulty components as needed.

4.Incorrect positioning: Ensure that the breast shield is properly aligned and positioned on your breast. Improper positioning can cause air leaks and result in clicking sounds.

5.Please keep the accessories dry before use
 
6.The milk or water contact with the pump motor.It can't be recovered.You need replacement pump motor.
7.The pump motor charged by incorrect power adpater.We recommend that you use a certified 5V-1A adapter to charge the pump motor.The power adapter 's output over 5V-1A can charge the pump motor, however it will damage the motor slowly.

If the breast pump is making noise and the sound does not change at higher suction levels.please contact support@mommed.com for assistance.

 

What should I do if the pump not working

Cause 1: Liquid entering the motor: If the breast pump motor accidentally comes into contact with water, breast milk, or other liquids, it can cause a short circuit or damage to the motor.

Cause 2:Excessive use: Prolonged and continuous use of the breast pump can cause the motor to overheat or wear out, leading to motor damage.
(If you are purchasing a single breast pump for personal use, please be mindful of the duration of use.)

Cause 3：Improper use: If the breast pump is not used correctly according to the instructions, such as using Charging the breast pump directly with a fast charger for smartphones or improperly assembling and disassembling the pump parts, it can cause damage to the motor. The use of a fast charger for charging the breast pump can have the following effects: High voltage: Fast chargers typically provide a higher voltage output, which may exceed the voltage range designed for the breast pump. High voltage can potentially damage the circuitry and motor of the breast pump. Rapid charging speed: Fast chargers can charge at a faster rate, which may cause the battery of the breast pump to overheat. Overheating can shorten the battery lifespan or lead to decreased battery performance.

Cause 4: Motor issue,I am not sure.If the pump can’t charge or turn on, please activate warranty and contact Support@mommed.com for assistant


Daily maintenance of the breast pump: 

1)When pouring out milk, please remove the motor and use the provided charging cable for charging. 

2)When cleaning, make sure the motor does not come into contact with water. 

3)Regularly inspect and replace the accessories.

4)Please ensure that the accessories are dry before use.

5) After used , if the power light flashing ,pls charge it for 2.5 hours.

How to clean the breast pump ?

Pump motor: 

Do not put the product pump motor in a sterilizer, boiling water, microwave, or dishwasher for cleaning and disinfection. This will cause product malfunctions. The correct way to clean the pump motor  is to wipe the surface with a clean paper towel or wet wipe

 

Silicone diaphragm,milk collect+linker ,Silicone breast shields/Flange,Duckbill Valve,Flange insert :

Do not boil or steam the above-mentioned silicone and PP material components for an extended period in boiling water. The optimal boiling or steaming disinfection time is 3-5 minutes. Boiling or steaming for more than 5 minutes can easily cause product deformation.

 

Correct disinfection methods: 

Mothod 1:

Wipe with a paper towel, wet wipe, or cloth; scrub with a cleaning brush; place in a dishwasher with FDA-approved cleaning solution and clean with cold water.

Mothod 2:

1.Wash your hands thoroughly before starting the cleaning process.
2.If there are heavy milk stains on any accessories other than the motor, please clean them thoroughly using a small brush under running water.
3.Fill a clean pot with enough water which the water can cover all the pump parts. Bring the water to a boiled.( Please do not put the parts into the water for boil, only boiled the water)
4..Allow the water to cool little down and put the parts into the water for 5-10 minutes.And then use tongs to gently remove the pump parts from the water.
5.Place the cleaned parts on a clean surface or towel and let them air dry. Make sure to store the dry parts in a clean and cool place when they are not in use. It's important not to store wet or damp parts, as this can promote bacterial growth.

Can a breast pump with a lithium battery be taken on a plane?
Yes, although our breast pump has a built-in lithium battery, the capacity of it meets the flight safety requirements.
Can I breastfreed on one side and pump on the other?

Yes. The all-in-one design of the Wearable Breast Pump makes it so you can pump while you breastfeed your baby because there are no external cords, tubes, or dangling bottles to get in the way.

How often should the accessories be replaced?

The frequency of replacing breast pump accessories depends on the specific parts and usage. Here are some general recommendations for replacement:

1)Regular replacement: Replace the accessories regularly based on the lifespan of each component.


Lifespan of Breast Pump Accessories

Duckbill Valve : 1.5 to 2 month

Slicone breast shield :4-6 months

 Flange insert:4-6 months

Silicone diaphragm:4-6 months

2）If there is any damage, deformation, difficulty in cleaning, or odor, the accessories should be replaced promptly.

How to assemble a breast pump
  1. Install the duckbill valve onto the bottom of the Milk Collecter, making sure to insert it in the correct direction.

  2. Place the silicone breast shileds /Flange into the milk collector and press it down with your hand, ensuring that the edges are tighty sealed for a complete seal.

  3. When attaching the silicone breast shields/Flange  to the milk collector, align the pouring spout on the silicone breast shields/Flange with the pouring spout onthe milk collector. Then press the edges with both hands to ensure a proper seal. 

  4. Install the pump motor of the breast pump onto the milk collector, making sure to align the groove underneath the pupm motor with the he milk collector. Press it down to fully seal it with the  milk collector

 

Notes:

1)Please make sure to clean the main unit according to the instructions in this user manual.

2)Please ensure proper assembly of the main unit as instructed in this user manual.  

3)To avoid leakage, clean any residue from the edges before assembly. 

4)Thoroughly wash your hands before assembling the cleaned components.

How to deal with breast milk leakage?
1.Ensure that all the components are properly assembled and securely attached.
 
2.Place the breast shield on your breast and make sure it forms a tight seal around the nipple.
 
3.Start the breast pump and observe if there are any leaks around the breast shield or other parts of the pump.
 
4.Check for any visible signs of milk leakage, such as wet spots or drips
 
5..If you notice any leaks, try adjusting the position of the breast shield or tightening the components to create a better seal.
 
6.If the issue persists, inspect the duckbill valves, diaphragms, or any other parts that may be damaged or worn out or deformation. Replace any faulty components as needed.
 
7.When using the breast pump, please ensure that it is positioned upwards and tightly against the breast. Do not lie down while using it. Adjust the suction time accordingly to avoid overfilling. When removing the breast pump after expressing milk, be careful not to pull or tug forcefully. Pay special attention not to touch the edges of the flange to prevent any leakage. Remove the breast pump at a slight upward angle. If you are wearing a supportive bra, loosen the shoulder straps to allow enough space for the breast pump to be removed comfortably.
 
8.If you are an over-supplyer, our largest milk collector can only hold a maximum of 180 milliliters without any indication. If it is filled to capacity, it will overflow, or if the body is tilted slightly for a prolonged period, it may also cause overflow. For an over-supplyer, we recommend advising  to monitor the duration of milk expression when overflow occurs and calculate the next usage time to avoid milk spillage.

Warm note:

1.Wear supportive bras: Wearing a well-fitting and supportive bra can help minimize breast movement and reduce the likelihood of milk leakage.

2.Do not boil or steam the above-mentioned silicone and PP material components for an extended period in boiling water. The optimal boiling or steaming disinfection time is 3-5 minutes. Boiling or steaming for more than 5 minutes can easily cause product deformation.

3.Regularly inspect the breast pump for any signs of wear or damage, and replace any faulty components as needed. 
 
 
 
What should mothers pay attention to while pumping?

1. Before using the breast pump, we recommend that you use a hot towel    for about 3 minutes to encourage the breasts to open up and produce milk so that the pumping speed will be faster.

2. When you use the breast pump, the gear of it should not be too large, you  just need to adjust to the gear you feel comfortable with. It is recommended that mothers fully open the breasts with a massage or automatic block, and  then increase the suction.

3. Generally speaking, one breast can be pumped within 8 minutes, we recommend that the maximum use time should not exceed 20 minutes.

Why Choose MomMed S21 Wearable Breast pump?
MomMed S21 Wearable hands-free pump is a Newly upgraded, with quieter noise, 3 modes & 12 levels of adjustment, imitating baby's real sucking, as well as free yourself from Traditional breast pumps. It's compact size and rechargeable battery make it perfect for busy moms. 
Why do l feel the suction of my breast pump is too low?
Please check whether all parts are installed correctly and whether the breast pump is adjusted to the appropriate gear.
Why does the breast pump have a plastic smell?

Please don't worry, it's normal for the product to have a slight smell. Our breast pumps are made of enviromental-friendly BPA-free PP and silicone

materials. We recommend that you open the bag and box and put them aside     for a day after receiving the goods. If you need it urgently, we suggest you wash it with white vinegar or baking soda, and there will be no odor.

Why does the breast pump leak milk?

Possible reason 1:  You may be in an incorrect milking position.

Solution:  Please choose the most comfortable seated position for milking.

Possible reason 2:  The parts of the pump were not disassembled during cleaning, resulting in the deformation of the product.

Solution:  Please disassemble all parts while cleaning the breast pump. If the parts are deformed during use, please replace the accessories timely.

Possible reason 3:  The duckbill valve and milk collector are in poor condition. If they are damaged or aged, the milk cannot godown into the bottle and  will run out of the bra's place.

Solution:  Please check if the product is in good condition before using it, and replace it with new accessories in time.

Why does the breast pump suck little breast milk?

1.The design principle of the breast pump is to imitate the action of the baby sucks, stimulating the breast to secrete milk, and achieve the purpose of expressing breast milk; If you feel that the effect of the breast pump is  not obvious and hope to pump more breast milk, you can place warm, wet  washcloths on your breasts for 3 minutes in advance to activate your chest, and then use the automatic mode or situmalate mode for 3 minutes,  and then slowly adjust the mode and level to find out the appropriate frequency for yourself.
2.If this is your first time using the breast pump, please use the nipple size to ensure the fit of the accessories. We only provide standard-sized accessories in our package. Due to individual differences, an improper fit of the accessories may affect suction.
3.If your milk production is low, it is recommended to consume high-protein foods in your daily diet.

Why Pain?
During use, there are a few factors that can potentially cause discomfort or pain,especially the first user.

1.Improper flange size: Using a flange that is too small or too large for your nipple size can lead to pain or discomfort. It's important to ensure that you are using the correct flange size for a proper fit.

2.Suction intensity: If the suction level is set too high, it can cause discomfort or even pain. It's important to adjust the suction to a comfortable level.

3.Engorgement: If your breasts are engorged or overly full, it can cause pain or discomfort during pumping. It may be helpful to express a small amount of milk manually or use warm compresses before pumping to help alleviate engorgement.

4.Incorrect positioning: If the breast pump is not positioned properly on the breast, it can cause pain or discomfort. Make sure the flange is centered over the nipple and creating a good seal.  

Warm note :

It is recommended to apply a warm towel for three minutes before the first use and adjust to the most comfortable level for yourself. 
VIP card
Inactivated: Please contact Support team to activate the card after receiving the card
VIP card expiration date: 01/01/2024
If you have received our VIP card please contact customer service as soon as possible, it will not be valid after the expiration date.
Why the customer service need a video ?

1.Proof is the key.

2.There are many reasons why breast pumps don't work, such as pump motor / damaged parts/ incorrect assembly / forgetting setup parts after cleaning / deformed parts/Incorrect method of use

3.S21 breast pump warranty only covers the pump motor.We prepares other parts in the package.If the issue from other parts or improper assemble.You can replace the broken parts or watch the troubleshoot video to solve the issue immediately.

4.S21 breast pump have 3 colors and different quantity,By providing a video customer service can quickly pinpoint your problem and apply the correct color and quantity for your replacement.

5.Customer service to request a video is just to help you solve your problem more clearly, if you feel complicated or encounter trouble in the process of providing documents, please let them know in the E-mail directly, we are willing to take the first time to customize a more suitable for your after-sales compensation program.

To new Mommed breast pump users---Mommed Support Team

Dear valued Mommed Breast Pump user,

Welcome to the Mommed family! We are thrilled to have you on board and want to ensure that your breastfeeding journey with our breast pump is as smooth and successful as possible.

As a new user, we would like to share some important reminders with you to enhance your experience and ensure the safety and effectiveness of your Mommed Breast Pump:

  1. Avoid Milk/Water Contact with the Motor: When using the breast pump, please be cautious not to allow any breast milk /water to come into contact with the motor. This is crucial to prevent any damage to the pump and ensure its longevity.

  2. Charging Instructions: When charging your Mommed Breast Pump, please use a 5V-1A charger. Using the correct charger ensures safe and efficient charging, maintaining the performance of your breast pump.

If you have any questions, concerns, or need further assistance with your Mommed Breast Pump, our dedicated support team is here to help you every step of the way. Feel free to reach out to us at [support@mommed.com] or call us at (1)888-341-9155 for prompt assistance.

Thank you for choosing Mommed for your breastfeeding needs. We are committed to providing you with high-quality products and excellent customer service to support you on your breastfeeding journey.

How to choose the correct flange insert size of the breast pump ?
The size of the flange you need is the size of your nipple. Be sure to measure the diameter of the nipple alone-do not include the areola. 

We could provide you with different sizes in our store. Learn more about how to measure nipple size: https://cdn.shopify.com/s/files/1/0700/4828/4964/files/A_New_Mother_s_Guide.pdf?v=1685345256


There will have the nipple ruler in the package, if you are lost the ruler, you can download under this link:
https://cdn.shopify.com/s/files/1/0700/4828/4964/files/Measurement_tool_PDF.pdf?v=1685345257
Flange insert and Breast shield size issue

The flange insert is mainly used to select the appropriate diameter for the most suitable nipple size, which can improve the comfort and efficiency of the breast pump. Due to individual differences, everyone's size may vary, so we provide a measuring ruler for measurement.

The flange insert is used in conjunction with a breast shield. We have two sizes of breast shields, 24mm and 27mm. The 24mm breast shield can be paired with 17/19/21mm flange inserts. Since the inner diameter of the 24mm breast shield is 24mm, if your flange insert size is 24mm, you can use it directly without adding an additional flange insert.

If you need to add a 24mm flange insert, it can be used with a 27mm breast shield.

If your product is a 27mm breast shield and the 24mm flange insert is too large, you can stack the flange inserts. Insert the 24mm flange insert into the 27mm breast shield, then stack a smaller size such as 17/19/21mm flange insert inside the 24mm flange insert for combined use.

 

Related Link :

How to measure the flange insert size :

https://cdn.shopify.com/s/files/1/0700/4828/4964/files/A_New_Mother_s_Guide.pdf?v=1685345256

Measurement tool:

https://cdn.shopify.com/s/files/1/0700/4828/4964/files/Measurement_tool_PDF.pdf?v=1685345257

S21 standard size

The latest Mommed S21 standard size (2024 years):

Breast shiled : 24mm

Flange insert :17/19/21mm 

Previous standard size ( This size we didn't sale it anymore)

Breast shiled :27mm

Flange insert :24mm

In order to better meet the needs of our customers, we have changed the dimensions of the S21 fittings. Due to individual differences, if you need other sizes, we have prepared additional accessories for you on our website.
Link to accessories:
27mm Breast shiled
https://mommed.com/products/mommed-silicone-flange-insert-24mm-parts?variant=47769679364388


17mm Flange insert
https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack



19mm Flange insert

https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack?variant=45032133263652



21mm Flange insert 
https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack?variant=45032133329188

 

 

 

S21 Using /Checking video

1.How to install S21?

https://www.youtube.com/watch?v=zMXWHauElWg

2.How to use S21?

https://youtu.be/ldY2n0yScaE?list=TLGGuPtvUYZS-igxOTA4MjAyNA

 

3.How to checking S21 breast pump ?

https://www.youtube.com/watch?v=IBBmQboDpWk

4.How to confirm the pump motor issue ?

https://www.youtube.com/watch?v=Cmq_b2UhtjU

( After watch the video , please follow the video to check your pump motor.If the silicone diaphagm will not move , please contact our support Team)

Warranty coverage for breast pump S121/S18/S10 pro

1.Warranty Time is 1-year

2.Warranted parts： Pump motor

3.Other parts :Other parts are considered consumables, which means they may need to be replaced after a certain period of time,so they are not covered by the warranty.
We prepared extra parts such as :duckbill valve and silicone diaphragm in the original package.

If you need more , please visit the link as below:

https://mommed.com/collections/all

Note: S18 breast pump purchased from Amazon without warrranty.

 

How to purchase the accessories for Breast Pump?

Pump motor :

We didn't sale the pump motor separately.

Other parts:

1.S21 Duckbill Valve: https://mommed.com/products/mommed-breast-pump-accessories-duckbill-valves

2.S21 Milk Collector Cup: https://mommed.com/products/mommed-milk-collector-cup-accessories

3.S21 Silicone Diaphragm: https://mommed.com/products/mommed-silicone-part-for-wearable-breast-pump

4.S21/S18 17mm  Flange insert : https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack

5.S21/S18   19mm Flange insert: https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack?variant=45032133263652

6.S21/S18    21mm Flange insert :https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack?variant=45032133329188

7.S21/S18   24mm Flange insert: https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack?variant=47520684376356

8. S21/S18  Breast Shield :https://mommed.com/products/mommed-silicone-flange-insert-24mm-parts

9.S21/S18  Breast Shield: https://mommed.com/products/mommed-silicone-flange-insert-24mm-parts?variant=47769679364388

10.S10 pro accessories : https://mommed.com/products/mommed-s10-pro-breast-pump-aaccessories  

( This link include all the accessories of S10 pro, you can choose it by yourself)

 

 

 

 

 

What should I do if I can't turn the pump motor ?

1.Please confirm fully charged by 5V-1A charger 

2.Press and hold the power button over 5 seconds.

3.If there have milk contact with pump motor or charged with fast charger, such as :5V-2.4A/3A , it was damaged.It can't be fixed by yourself.

What should I do if the breast pump with no suction or weaker suction?

For new user:


1.it is recommended to measure nipple size and install the appropriate flange insert. Improper size can result in weak suction.

2.Please check if the breast pump is properly adhered to the breast.Due to the wearable breast pump relies on being securely attached to the body through nursing bras. If the nursing bra is not tight enough and does not hold the breast pump firmly against the body, it can result in weak suction.

3.Please check the accessories and reassemble it .The breast pump may experience air leakage if the accessories are not properly assembled or if there is damage to components such as the duckbill valve. If there is any damage by accident, replacement accessories are included in the package or purchase a replacement.

4.It is recommended to apply a warm towel for three minutes before use and adjust the mode and level according to your own situation to find the most comfortable way.

If breast milk production occurs, switch to the expression mode and select the most comfortable level for yourself. Please refer to the instruction manual for proper use of the breast pump.

1)Automatic mode provides a more continuous and stable suction. In this mode, the breast pump will suck at a slower and rhythmic pace, simulating the sucking rhythm of a baby. This mode is suitable for women who need to pump for a longer duration or desire a more comfortable pumping experience.

2)Stimulation mode aims to simulate the stimulating phase of a baby's sucking. In this mode, the breast pump will suck at a faster speed and with lighter suction to stimulate milk production in the breasts. This mode helps women initiate letdown.

3)Expression mode is specifically designed for milk expression, focusing on efficient milk extraction.


5.If you feel weak suction on one breast even after checking and finding no changes, you can try swapping the breast pump and using it on the other breast. This could be due to a decrease in milk supply. Please pay attention to your daily diet and ensure an adequate intake of protein.

 

After used a period time ,it is no suction/weaker suction:

 

  1. Please refer to this video link to troubleshoot if there is any issue with the motor

https://www.youtube.com/watch?v=IBBmQboDpWk

       1)Motor is fine, please follow “ For new user “1-5 to find out the issue and and make adjustments promptly.  

        2)Accessories issue, there will have some replacement accessories in the package, please replace it .Or purchase on the web.

        3)Motor issue itself, pls activate warranty and contact support@mommed.com ASAP

     Here is the link to activate warranty: https://mommed.com/en-de/pages/lifetime-warranty
    In order to save time on back-and-forth communication，pls prepared the complete information as below before contacting via email
   1) Video of product issue: 
    Your can refer this link :
https://www.youtube.com/watch?v=Cmq_b2UhtjU
   2)Quantity of defective product
   3)Order number
   4)Current address 
   5) Serial number ( It is on the motor , such as :202****）


Warm note:

1)When using the breast pump, please make sure that liquids such as water or breast milk do not come into contact with the motor to prevent damage. 
 We have found that liquid can cause the motor to short circuit and gradually damage it.

2)Do not use a fast charger for charging the motor.

The use of a fast charger for charging the breast pump can have the following effects:

A.High voltage: Fast chargers typically provide a higher voltage output, which may exceed the voltage range designed for the breast pump.High voltage can potentially damage the circuitry and motor of the breast pump.

B.Rapid charging speed: Fast chargers can charge at a faster rate, which may cause the battery of the breast pump to overheat. Overheating can shorten the battery lifespan or lead to decreased battery performance.



The breast pump has clicking sound or noise, what happened?


(Please note :The breast pump will naturally produce operational noise, which is unavoidable and normal .However, the sound level is below 45 dB)

You can refer to the following methods for troubleshooting:

1.Lower level: Adjust the suction level to a higher setting if the clicking sound occurs at lower levels. 

2.Improper assembly: Check if all the components are properly assembled and securely attached. Make sure there are no loose or misaligned parts.

3.Damaged or wornout parts: Inspect the duckbill valves, diaphragms, or any other parts that may be damaged or worn out. Replace any faulty components as needed.

4.Incorrect positioning: Ensure that the breast shield is properly aligned and positioned on your breast. Improper positioning can cause air leaks and result in clicking sounds.

5.Please keep the accessories dry before use
 
6.The milk or water contact with the pump motor.It can't be recovered.You need replacement pump motor.
7.The pump motor charged by incorrect power adpater.We recommend that you use a certified 5V-1A adapter to charge the pump motor.The power adapter 's output over 5V-1A can charge the pump motor, however it will damage the motor slowly.

If the breast pump is making noise and the sound does not change at higher suction levels.please contact support@mommed.com for assistance.

 

What should I do if the pump not working

Cause 1: Liquid entering the motor: If the breast pump motor accidentally comes into contact with water, breast milk, or other liquids, it can cause a short circuit or damage to the motor.

Cause 2:Excessive use: Prolonged and continuous use of the breast pump can cause the motor to overheat or wear out, leading to motor damage.
(If you are purchasing a single breast pump for personal use, please be mindful of the duration of use.)

Cause 3：Improper use: If the breast pump is not used correctly according to the instructions, such as using Charging the breast pump directly with a fast charger for smartphones or improperly assembling and disassembling the pump parts, it can cause damage to the motor. The use of a fast charger for charging the breast pump can have the following effects: High voltage: Fast chargers typically provide a higher voltage output, which may exceed the voltage range designed for the breast pump. High voltage can potentially damage the circuitry and motor of the breast pump. Rapid charging speed: Fast chargers can charge at a faster rate, which may cause the battery of the breast pump to overheat. Overheating can shorten the battery lifespan or lead to decreased battery performance.

Cause 4: Motor issue,I am not sure.If the pump can’t charge or turn on, please activate warranty and contact Support@mommed.com for assistant


Daily maintenance of the breast pump: 

1)When pouring out milk, please remove the motor and use the provided charging cable for charging. 

2)When cleaning, make sure the motor does not come into contact with water. 

3)Regularly inspect and replace the accessories.

4)Please ensure that the accessories are dry before use.

5) After used , if the power light flashing ,pls charge it for 2.5 hours.

How to clean the breast pump ?

Pump motor: 

Do not put the product pump motor in a sterilizer, boiling water, microwave, or dishwasher for cleaning and disinfection. This will cause product malfunctions. The correct way to clean the pump motor  is to wipe the surface with a clean paper towel or wet wipe

 

Silicone diaphragm,milk collect+linker ,Silicone breast shields/Flange,Duckbill Valve,Flange insert :

Do not boil or steam the above-mentioned silicone and PP material components for an extended period in boiling water. The optimal boiling or steaming disinfection time is 3-5 minutes. Boiling or steaming for more than 5 minutes can easily cause product deformation.

 

Correct disinfection methods: 

Mothod 1:

Wipe with a paper towel, wet wipe, or cloth; scrub with a cleaning brush; place in a dishwasher with FDA-approved cleaning solution and clean with cold water.

Mothod 2:

1.Wash your hands thoroughly before starting the cleaning process.
2.If there are heavy milk stains on any accessories other than the motor, please clean them thoroughly using a small brush under running water.
3.Fill a clean pot with enough water which the water can cover all the pump parts. Bring the water to a boiled.( Please do not put the parts into the water for boil, only boiled the water)
4..Allow the water to cool little down and put the parts into the water for 5-10 minutes.And then use tongs to gently remove the pump parts from the water.
5.Place the cleaned parts on a clean surface or towel and let them air dry. Make sure to store the dry parts in a clean and cool place when they are not in use. It's important not to store wet or damp parts, as this can promote bacterial growth.

Can a breast pump with a lithium battery be taken on a plane?
Yes, although our breast pump has a built-in lithium battery, the capacity of it meets the flight safety requirements.
Can I breastfreed on one side and pump on the other?

Yes. The all-in-one design of the Wearable Breast Pump makes it so you can pump while you breastfeed your baby because there are no external cords, tubes, or dangling bottles to get in the way.

How often should the accessories be replaced?

The frequency of replacing breast pump accessories depends on the specific parts and usage. Here are some general recommendations for replacement:

1)Regular replacement: Replace the accessories regularly based on the lifespan of each component.


Lifespan of Breast Pump Accessories

Duckbill Valve : 1.5 to 2 month

Slicone breast shield :4-6 months

 Flange insert:4-6 months

Silicone diaphragm:4-6 months

2）If there is any damage, deformation, difficulty in cleaning, or odor, the accessories should be replaced promptly.

How to assemble a breast pump
  1. Install the duckbill valve onto the bottom of the Milk Collecter, making sure to insert it in the correct direction.

  2. Place the silicone breast shileds /Flange into the milk collector and press it down with your hand, ensuring that the edges are tighty sealed for a complete seal.

  3. When attaching the silicone breast shields/Flange  to the milk collector, align the pouring spout on the silicone breast shields/Flange with the pouring spout onthe milk collector. Then press the edges with both hands to ensure a proper seal. 

  4. Install the pump motor of the breast pump onto the milk collector, making sure to align the groove underneath the pupm motor with the he milk collector. Press it down to fully seal it with the  milk collector

 

Notes:

1)Please make sure to clean the main unit according to the instructions in this user manual.

2)Please ensure proper assembly of the main unit as instructed in this user manual.  

3)To avoid leakage, clean any residue from the edges before assembly. 

4)Thoroughly wash your hands before assembling the cleaned components.

How to deal with breast milk leakage?
1.Ensure that all the components are properly assembled and securely attached.
 
2.Place the breast shield on your breast and make sure it forms a tight seal around the nipple.
 
3.Start the breast pump and observe if there are any leaks around the breast shield or other parts of the pump.
 
4.Check for any visible signs of milk leakage, such as wet spots or drips
 
5..If you notice any leaks, try adjusting the position of the breast shield or tightening the components to create a better seal.
 
6.If the issue persists, inspect the duckbill valves, diaphragms, or any other parts that may be damaged or worn out or deformation. Replace any faulty components as needed.
 
7.When using the breast pump, please ensure that it is positioned upwards and tightly against the breast. Do not lie down while using it. Adjust the suction time accordingly to avoid overfilling. When removing the breast pump after expressing milk, be careful not to pull or tug forcefully. Pay special attention not to touch the edges of the flange to prevent any leakage. Remove the breast pump at a slight upward angle. If you are wearing a supportive bra, loosen the shoulder straps to allow enough space for the breast pump to be removed comfortably.
 
8.If you are an over-supplyer, our largest milk collector can only hold a maximum of 180 milliliters without any indication. If it is filled to capacity, it will overflow, or if the body is tilted slightly for a prolonged period, it may also cause overflow. For an over-supplyer, we recommend advising  to monitor the duration of milk expression when overflow occurs and calculate the next usage time to avoid milk spillage.

Warm note:

1.Wear supportive bras: Wearing a well-fitting and supportive bra can help minimize breast movement and reduce the likelihood of milk leakage.

2.Do not boil or steam the above-mentioned silicone and PP material components for an extended period in boiling water. The optimal boiling or steaming disinfection time is 3-5 minutes. Boiling or steaming for more than 5 minutes can easily cause product deformation.

3.Regularly inspect the breast pump for any signs of wear or damage, and replace any faulty components as needed. 
 
 
 
What should mothers pay attention to while pumping?

1. Before using the breast pump, we recommend that you use a hot towel    for about 3 minutes to encourage the breasts to open up and produce milk so that the pumping speed will be faster.

2. When you use the breast pump, the gear of it should not be too large, you  just need to adjust to the gear you feel comfortable with. It is recommended that mothers fully open the breasts with a massage or automatic block, and  then increase the suction.

3. Generally speaking, one breast can be pumped within 8 minutes, we recommend that the maximum use time should not exceed 20 minutes.

Why Choose MomMed S21 Wearable Breast pump?
MomMed S21 Wearable hands-free pump is a Newly upgraded, with quieter noise, 3 modes & 12 levels of adjustment, imitating baby's real sucking, as well as free yourself from Traditional breast pumps. It's compact size and rechargeable battery make it perfect for busy moms. 
Why do l feel the suction of my breast pump is too low?
Please check whether all parts are installed correctly and whether the breast pump is adjusted to the appropriate gear.
Why does the breast pump have a plastic smell?

Please don't worry, it's normal for the product to have a slight smell. Our breast pumps are made of enviromental-friendly BPA-free PP and silicone

materials. We recommend that you open the bag and box and put them aside     for a day after receiving the goods. If you need it urgently, we suggest you wash it with white vinegar or baking soda, and there will be no odor.

Why does the breast pump leak milk?

Possible reason 1:  You may be in an incorrect milking position.

Solution:  Please choose the most comfortable seated position for milking.

Possible reason 2:  The parts of the pump were not disassembled during cleaning, resulting in the deformation of the product.

Solution:  Please disassemble all parts while cleaning the breast pump. If the parts are deformed during use, please replace the accessories timely.

Possible reason 3:  The duckbill valve and milk collector are in poor condition. If they are damaged or aged, the milk cannot godown into the bottle and  will run out of the bra's place.

Solution:  Please check if the product is in good condition before using it, and replace it with new accessories in time.

Why does the breast pump suck little breast milk?

1.The design principle of the breast pump is to imitate the action of the baby sucks, stimulating the breast to secrete milk, and achieve the purpose of expressing breast milk; If you feel that the effect of the breast pump is  not obvious and hope to pump more breast milk, you can place warm, wet  washcloths on your breasts for 3 minutes in advance to activate your chest, and then use the automatic mode or situmalate mode for 3 minutes,  and then slowly adjust the mode and level to find out the appropriate frequency for yourself.
2.If this is your first time using the breast pump, please use the nipple size to ensure the fit of the accessories. We only provide standard-sized accessories in our package. Due to individual differences, an improper fit of the accessories may affect suction.
3.If your milk production is low, it is recommended to consume high-protein foods in your daily diet.

Why Pain?
During use, there are a few factors that can potentially cause discomfort or pain,especially the first user.

1.Improper flange size: Using a flange that is too small or too large for your nipple size can lead to pain or discomfort. It's important to ensure that you are using the correct flange size for a proper fit.

2.Suction intensity: If the suction level is set too high, it can cause discomfort or even pain. It's important to adjust the suction to a comfortable level.

3.Engorgement: If your breasts are engorged or overly full, it can cause pain or discomfort during pumping. It may be helpful to express a small amount of milk manually or use warm compresses before pumping to help alleviate engorgement.

4.Incorrect positioning: If the breast pump is not positioned properly on the breast, it can cause pain or discomfort. Make sure the flange is centered over the nipple and creating a good seal.  

Warm note :

It is recommended to apply a warm towel for three minutes before the first use and adjust to the most comfortable level for yourself. 
Do you have any tips to help conceive and have a healthy pregnancy?
The following tips may help to give your baby a good start in life. These are suggestions for informational purposes only. Always consult a qualified healthcare professional for medical advice, especially to monitor the progression and duration of your pregnancy. Please always read the instructions provided with the products, carefully before use. 
1. Take Folic Acid 
2. Get a physical check up 
3. Be a healthy weight 
4. Get ample exercise 
5. Boost your nutrition 
6. Be mindful of medications 
7. Avoid infections (for example toxoplasmosis) 
8. Keep your dentist in the loop 
9. Stay safe at work
How do I know when I should start testing my ovulation?
We recommend to start testing 17 days before your next expected period or on cycle day 10 since the first day of your last period. For more details, please refer to the Cycle Chart in the insert.
I've used MomMed ovulation tests for several months and haven't gotten pregnant. Can I actually get pregnant?
It can take normal, healthy women many months to conceive. There are many reasons why you may not get pregnant, even if you've made love at your most fertile time. So keep trying and stay positive. Bear in mind that the stick does not define your worth! If after several months of trying you've had no success, it’s advisable to go to see your doctor to find out more about your next steps.
I’ve done all the tests as instructed, but I haven’t detected my LH surge. What should I do?
If you started testing on the correct day of your cycle according to the instructions and have not yet detected your LH surge, in most cases we would recommend that you buy another pack and keep testing.  
Occasionally some women have an LH surge that is too low for the test to detect or they did not ovulate during a cycle. This is not unusual and may happen in approximately 8% of cycles. If you have not detected your LH surge for 3 consecutive cycles, we recommend you discuss this with your doctor.
Once I see a positive result (peak), what should I do?
The peak indicates that you will ovulate in 24-48 hours, time to baby dance because it will be the most fertile time.
Since the ovulation tests can predict the most fertile time, can it also be used for contraception?
We do not recommend using ovulation tests for contraception. The ovulation test can only detect a LH surge 24-36 hours before ovulation. You can still get pregnant if you have intercourse before the surge is detected, because sperm can live for up to 5 days inside the uterus.
What might cause inaccurate test results?
The test results will be inaccurate under the following cases:
1) you are pregnant, postpartum, or breastfeeding, 
2) during the period/just 1-3 days after period. 
3) Affected by Hormones (like birth control pills); fertility drugs containing HCG or LH (Exclude pain relievers and antibiotics).With contraceptive pills it may take a while for your cycle length to stabilize and for your fertility to return, so you may need to wait longer before using MomMed Ovulation tests for this same reason
What should I notice before taking the test?
Before taking a test,  limit your fluid intake. If you drink too much your urine will be diluted and can affect the test negatively. Make sure not to urinate for about four hours before taking the test.
When is the best time of the day to take ovulation test and get accurate result ?
Best results are between 10am and 8pm.You should test at the same time everyday. However, when your tests are darker and near your peak, you need to test twice a day to make sure that you will not miss your peak. Don't take the test during your first pee of the morning.
Tracking information shows delivery, but the package is not received

You may find that the tracking will sometimes show that a package has been delivered, Please wait for 48 hours,but you haven't received it all the time. In these instances, check to see if the package was left with a receptionist or neighbor. If it's a postal parcel, check to see if the courier left it outside the mailbox or in a neighbor's mailbox.

My order never updated the tracking number or arrived, what should I do ?

Please feel free to contact our support team with your order number and details.

Support Team E-mail : support@mommed.com

Can I change my order ? What should I do If I would like to cancel the order ?

We are unable to make changes to an order once it has been placed.

Can I exchange the product in the order ?
We are unable to exchange items at this time. We offer one-year warranty for all Mommed product, if there have any product issue , please feel free to contact us in live chat or E-mail.
What is order number/ID ? Why I need it ?

When you purchase a product on the Platform, an order number is automatically generated, which is your proof of purchase. This order number guarantees the rights and benefits in  Mommed, such as warranty.This order number is the communication link between you and Mommed.

If you need any assistance , you can use order number to contact the support team to get customer service.Customer service can confirm your product information directly after receiving your order number, which can provide you with more professional and faster customer service.

Where to find the Order Number ?
You can get your order number by logging in to your account on the platform where you made the purchase, searching for the Mommed product you purchased on your order page, and clicking into the product.you will find the order number.

After placing an order on the official website, an order confirmation will be automatically sent to your e-mail ,  the order format is #1234
Can you ship it earlier?

If there is no problem with the address after you place your order, we will deliver it immediately. Since the logistics is a third party partner company for delivery, we can not ship your order in advance. Logistics is in accordance with the normal process.
Logistics company 1-2 business days preparation time, item can be received within 7 business days after delivery. Specific arrival date according to your shipping address to decide.
At the same time after the item are sent, we can not change the address/cancel the order/provide the logistics company or courier contact informaiton. 

If you have requirements for delivery time, please select the corresponding courier method before payment.

 

Can I take delivery on the specified date?
No ,we don't support pickups on specific dates.
Why can't I find out the logistics number?
The tracking number for your order is updated as soon as possible after we received it from the logistic company.but sometimes logistic company delays may prevent you from seeing it right away. Thanks for your patience.
When will the package be delivered ？

The logistic company need 1-2 days to prepare the item.

USA :Standard 2-7 days; Non-stantard :7-20 days
UK:2-4days
DE:2-4days
FR:2-4days
ES:2-4days
IT:2-4days
Other countires:4-7 days

The specific time will be determined based on your mailing address.

Can I reject the delivery?
Yes, you can reject delivery of your order if that is what you wish to do. We will process your refund after the items are delivered back to us.
Where is my Order ?

If you purchase our product on our website, you will receive a confirmation email with your order number after completing payment. This order number serves as your purchase receipt, so please keep it safe. If you have any questions, you can contact support team with this number. Once we receive your order, we will ship it immediately. Once the logistics company updates the tracking number, we will synchronize the information.

You can track your order using the tracking number or by visiting the link: https://mommed.com/pages/order-tracking.

If you place an order and do not receive a tracking number or if the information is incorrect, please email our customer service team at support@mommed.com with your order number and details of the issue.

 

Can I change my shipping address ?

The shipping address can only be changed before ordering.Once an order is shipped, we recommend you to contact the courier for support on updating your address. 

If the address is found to be incorrect within half an hour of placing the order. You can try to contact the support team with order number and make sure that the order has not been shipped and the support team has received your new address.Maybe there will have a chance to exchange to new one.

Can I read the results after 5min?
Yes, but it's best to read the test at about the 5th minute to avoid confusion. Reading after 5 mins will be inaccurate and invalid.
How long should I dip the strips in my urine?
We recommend 5 sec dip until dye rises to the result window. Removing the test from the urine sample once the white paper starts changing color. Short immersion can easily lead to false negative results, causing inaccurate readings.If this happens,please retest with a new strip.
If the control lines of each tests are much different in color, will it affect the accuracy of the results?
No, variations in the color of the control band will not affect the test results.
What should I do if I get defective tests kits?
MomMed cares and values its customers. Feel free to reach out to us when you have any product issues.
Do I have to dip the strip into the urine, or I can directly test with the urine stream?
It would be better to use a small container to collect the urine specimen and dip the test strip into it for 5 sec. If you directly pee on it, your urine may splash on wrong places and cause the result to be invalid.
Why I tested with MomMed and the other brand at the same time but they were marked different results?
It's possible that the positive results showing time will be vary from different brands due to different factory process and baseline standards. As the standards that different companies set for their baselines are different, we recommend using the same brand of tests during one cycle, and do not compare MomMed's test line with other brands' test line. Make sure that you're watching your test line and seeing if it's getting darker, approaching that color.
Do I have to test with my first morning urine specimen?
No, you can test at any time but better test with your first morning urine sample as they contain the most HCG. 
I had a positive pregnancy test previously but have taken another test which is negative now, what does this mean?
If you followed the test instructions correctly, the results of home pregnancy tests are very accurate. It may be possible that you experienced an early loss. Sadly this is uncommon as about a quarter of pregnancies will end in an early loss. Happily most women can go on to have a healthy pregnancy afterwards.
My result is not pregnant. What does this mean?
You may not be pregnant, or your HCG levels may not be high enough to be detected, or you may have calculated your period incorrectly.
If you test early, test again on the day of your expected period.
My result is pregnant. What should I do?
See your doctor who can advise you on your next steps.
What does a faint test line mean?
A faintly colored line on a pregnancy test usually means that implantation has occurred and you're in the early stages of pregnancy. Levels of hCG in your body will increase over the course of your pregnancy. But you'll need to test again a few days or weeks later to see if that line has become thicker and darker, meaning your pregnancy is progressing!
When can I starting pregnancy test?
You can start taking pregnancy test after the day of your expected period.
Why would I get a false-negative result?
False-negative results may occur due to several factors, such as products defects (being expired or damp test strips),  premature testing etc. Insufficient  HCG levels in the body to be detected.
When will the replacement items be shipped?
The support team will immediately request a replacement for you after confirming item under warranty.
Logistics companies need 1-2 days preparation time
Normally,you can be received within 7 working days, the specific date of arrival according to your receipt of the address to decide.
Mommed Customer Benefits

1.1-year warranty on all Mommed products that can be verified on the official platform.

2. If you need any assistance, please feel free to contact support team.They will reply it within 24 hours in working days.

3.Subscribe to get the latest offers

4.Mommed holds events from time to time, participation in the activities have the opportunity to get free products

 

What's coverage of Warranty?

What's covered?

-We offer a 1-year warranty for Mommed product(Product order number can be verified at the official channels where Mommed is sold.). This warranty covers normal wear and tear associated with proper use as outlined in our manuals.

What's not covered?

1.Liquid damage, including water or milk contact or  entering the motor.

2.Misuse, abuse, rough handling, or negligence.

3.Unauthorized disassembly pump motor /Brush/electric item's inside, repair, or modification.


4.Purchase credentials that cannot be verified by the official channels of each platform

5.Warranty has expired

6.Beyond reasonable warranty claims

 

 

Mommed Warranty Time ?
MomMed product warranty time is  1-year warranty covers a period of 365 days from the order date.
Mommed Warranty Process

1.Please refer to the user manual or the corresponding FAQ on the website for troubleshooting to confirm the product issue.

2.After confirming, please contact our after-sales team and provide the following information:


1）Order number

2）Video/picture  of the issue - We only need a short video/picture  showing the product problem

3）Mailing address

4）Product serial number (only for breast pump S21, such as :2023**)

5)  Quantity of product issues

Our support team will respond within 24 hours after checking the information.Please check and verify that the provided information is complete to avoid repeated communication.And MomMed’s supoprt team will review all Warranty Replacement Requests and has the right to approve or deny warranty coverage.

If you have received a replacement product from us, It is recommended that you read the warm note and pay attention to the details of daily use to avoid recurrence.

Warranty claim channels :

1)Submitted warranty claim on the web : https://mommed.com/pages/contact

2.Offical website 's live chat , there will have chat button on the lower right corner of website www.mommed.com

3.E-mail support@mommed.com

4.Call us 

Phone call :(1)888-341-9155
Mon-Fri: 8:00-17:00 PST

 

 

 

"We can't find your order ID "when I register the warranty

Amazon order (111-1234567-123457)

Please use your phone to scan the QR code in your package to register again

If it is still not working , please take a screenshot of your order page and contact support team to get assistance

Official website :

There is no need to register the warranty,the warranty register by your order automatically. if you need any assistance,please contact us directly.

Tiktok :

The support team will register warranty for you by manaul after get your agree, you will receive the information after place an order.

Other channels:

Please recognize the official channels of the respective platforms for the purchase of products. If Mommed is unable to find the corresponding order number or verify the purchase informations , support team will not be able to activate the warranty for you. 

 

 

 

 

 

 

Can I return the item for Mommed ?

If you purchased the item from www.mommed.com Items must be returned in their original packaging, unopened  and unused.Mommed Breast pump seal unopened and unworn.

It only can be full refund , the money only support to return to the original account and the shipping fee are not included.

Your return request must be submitted within 30 days of the purchase date.Live chat or E-mail support@mommed.com will offer return assistance for you.

 

Purchases made on Amazon or other platforms follow the return policy of the platform from which they were purchased.Please apply on the purchased platform according to the return policy.

 

Mommed Breast Pump S21/S18/S10 pro Warranty details

1.Mommed Breast Pump is 1-year warranty after January 1, 2024

2.Warranty coverage for breast pumps：

The Pump Motor warranty is 1-year

Other accessories  are considered consumables, which means they may need to be replaced after a certain period of time,so they are not covered by the warranty.

We prepared some extra parts in the original package , such as : duckbill valve and silicone diaphgram(S21),If you need additional accessories you can purchase them on the website.

https://mommed.com/collections/all

Please check the model  and link details of the accessories before choosing to ensure that you buy the correct accessories to avoid affecting your use.

 

 

How to Calibrate？
1.Pls confirm the scale have enough power
2.Ensure that the scale is placed on a stable and flat surface, away from any potential sources of interference such as electronic devices or strong magnetic fields.
3.Perform a tare or zeroing operation to ensure that the initial reading is set to zero when the scale is turned on.
4.Test the scale's readings multiple times using an object of known weight. Record the results of each measurement and observe if there are any differences or significant deviations from the actual weight. If you have access to calibration weights, using them would be ideal.
Notes for scale

1.Please put the scale on the plain surface place before using.


2.Please do not place or use scale at moisture, high and hot or low and cold location.


3.Please do not hit the scale vigorously and avoid falling and damage when moving it since the product belongs to high precision electronic product.

4.Please use only soft cleaning cloth but no chemical solution to clean the scale and please preventit from water.

5.The scale is only for family measurement that it cannot be used in business settle mentor calculation.


6.Please take out its batteries if you do not use it for a long time.

7.Please change the batteries in time if the LCD shows "LO" .

8.Please take out object for avoiding damage if the LCD shows "ERR" (It means over load as the max weight is 220lb.)

What should I do If the baby scale will not turn on?

1.Pls confirm the scale have enough power

2.Mommed baby scale  will turn off automatically if the scale do not been operated in about 2 minutes.If it turn off automatically , please press" On/OFF" button to turn on scale again

Why didn't I get a reply?

Normally,the customer service team receives the information are 24 hours to reply.

if your message fails to reply, please check your spam mail or confirm that it is directly through the order to contact customer service or contact customer service official channels.So as not to create a mismatch of information

If you do not receive a reply within 24 hours on a business day during the contact process, please repeat the message so that your information is not missed due to network or system reasons.Ensure that the support team has successfully received your message.

What conditions affect the response?

1.Incomplete information

Just a description of the problem, no order number.

How is it resolved?

--Follow the FAQ to troubleshoot and confirm the issue at first and then Provide the correct order number （ a screenshot of the original purchase is the best) and video to support team.Support team will assist you get warranty , please confirm the information which support team need is complete.Avoid repeated communication back and forth

2.Incorrect channel of contact/Multiple channels of simultaneous contact

 

 

When can I expect a reply?

We respond to all of your messages as soon as we receive them, usually within 24 hours on business days.

 

 

How to get support of Mommed?

In order to provide you with more convenient customer service, Mommed support team has prepared a variety of contact channels for you to choose from in order to better serve Mommed customers.

1.Live Chat 

Please visit www.mommed.com ,there will have " Chat"  button on the right corner.Please click it and you can chat with our Customer Service.

2.E-mail 

Support@Mommed.com 

It is recommand E-mail with order number and issue details.It is better take a short video showing it  ( please do not too long).For specific details, please refer to the FAQ of the product you purchased.

3.Phone Call : (1)888-341-9155
Mon-Fri: 8:00-17:00 PST

4.QR Code.We put QR code in the package , please use phone to scan it .You can get support directly.

 

If you buy in other channels, it is recommended that you contact the seller directly through the platform, so that customer service to obtain information more comprehensive and faster!

Is it safe to heat plastic milk bags and bottles?
Safe, we use a gentle heating method to gradually increase
the temperature, and will not cause damage to plastic milk bags and bottles.
How to know the time required to heat the milk
Depending on the material of the bottle and the amount of milk,
the required time varies. Please refer to the recommended time in the user manual.
Why the Screen showing E3?
E3 stands for Dry Burn, and the Mommed Bottle Warmer has an anti-dry burn feature. Please make sure that the bottle warmer is filled with water.
If you have already heated it, wait until it has cooled down before refilling it with water.
When warming milk, you find that the temperature of warm milk is different from your desired temperature
You can adjust the time or temperature appropriately by pressing
the plus or minus key when warming the milk next time.
After the Fast warming, the water output of the solenoid valve is small and the water cannot be discharged below the water outlet
Please check whether the water outlet hole in the chamber is blocked by
foreign matters
The heating plate produces generates the scale after repeated use.
The scale is produced by the poor water quality of the water added to
the machine. Better water quality is recommended. At the same time,
a descaling agent can be added to the machine and heated to clean
the heating plate
The machine cannot be operated and there is no display
 Please check whether the power cord is plugged in properly.
The machine's drain overflowed during "Fast” milk warming
 It may be that too much water was added when warming the milk
(please use the water tray to add 200ml of water) or the water discharged
from the last warming milk in the water tray was still not poured out
How much time to charge the electric bottle brush

Mommed Electric bottle brush need to charge for 3-4 hours with 5V-1A charger.

The brush needs to be fully charged before use. Insufficient charging time will result in insufficient power to affect use. Such as : the brush will not turn on or it only can use for several minutes .The red light will turn off when charging is complete. Please do not unplug the power supply and use it immediately when the red light is on.

Brush head detachment，what should I do ?

1）Ensure the brush head is securely attached before each use. If detachment occurs, clean the brush head and the attachment area thoroughly, then reattach it securely.

2）After the brush head detaches, please check for any residue of the cleaning solution inside. Due to the high-speed rotation of our electric bottle brush, the cleaning agent acts as a lubricant. Prolonged entry of the cleaning agent into the brush head may affect its functionality. Typically, when using it, the cleaning agent is primarily in the silicone area and the brush head is facing downward.

Not cleaned thoroughly？

If residues persist after cleaning, consider soaking the bottle for a longer duration or using a gentle cleaning agent to remove stubborn stains.

Our product is specifically designed for cleaning bottles and undergoes rigorous quality checks before leaving the factory, so this issue is unlikely to occur. We recommend soaking the bottle in warm water beforehand, as formula or breast milk contains oils that are insoluble or slightly soluble in water. High-quality formula does not contain chemical additives like solvents, so it is normal for some residue to remain after rinsing. If cold water alone doesn't remove the residue, we recomand that adding it to warm water for a three-minute soak can yield better results.

Safe use of charging cables
  1. Do not charge in wet environments, especially in areas prone to moisture like bathrooms or kitchens.
  2. Before charging, inspect the charging cable for any damage and ensure the charger and plugs are not exposed to water. If there are signs of moisture or water damage on the charging port or cable, do not use it as it may lead to short circuits or electrical leakage.
  3. It is advisable to use a charger with an output of 5V-1A for charging, as the input for the electric bottle brush is 5V-1A.
What should I do if the bottle brush can't be charge or turn on ?
1.Please confirm the charger is 5V-1A , the cable is original charging cable

2.When charging , the red light will turn on.If the red light will not turn on .Please switch to another cable or charger to try again

3.If the red light will be come on , please charge it with 3-4 hours.

4.Mommed electric bottle brush can't turn on when charging.

5.If you tried everthing , Please contact our support Team by original platform or E-mail support@mommed.com with video showing the issue and order number. The team will assistance you.

UV light ?

We have two types of Electric Bottle Brush.One with the UV light, one without the UV light.


The Electric Bottle Brush with the UV light can connect with USB cable, the light will turn on automatically.

Precautions for using the electric bottle cleaning brush

1.After receiving the electric bottle brush, please use the original charging cable to charge for 3-4hours. During charging, the red light will be on. Once fully charged, the red light will go off. Then unplug the power and assemble the attachement correctly.

2.There is a charging port on the bottom of our product with a waterproof plug. If it is not sealed properly, it is easy to get water in. You can clean the body with the brush head partially facing down. The charging port is facing up.Do not immerse the unit in water

3.The brush head does not rotate or the rotation speed is slow in case of obstruction, please do not keep it on and use it. Please make sure the brush has enough power or provide more space for the brush head to work smoothly.

4.The brush can be used 90 minutes after fully charge.The red light will turn on when charging , it needs charge for 3-4 hours. When charging , the motor can't support turn on.

5.Make sure there is no standing water near the charging port

 

6.If steam sterilization is selected, only the silicone portion will be sterilized. Do not steam sterilize other parts.

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