Frequently Asked Questions

No, if your order was under warranty,there will be no charge for the  replacement.

To track your order, simply use the tracking number provided once your order has shipped. You can check the status of your shipment by visiting this link:

https://mommed.com/apps/17TRACK

If you haven’t received the tracking number, it may be because an email address was not provided during checkout. In this case, the tracking number may not have been sent successfully. You can download the Shop App to track your order and get updates on your shipment.

If you provided an email address at checkout and still haven't received an update on your tracking number, we apologize for the delay. Sometimes, there can be a lag in updating the tracking information, but rest assured, we are working to get the details to you as soon as possible.

Once an order has been processed and shipped, we cannot make changes to the shipping address.

If you notice an error in your shipping details, please contact our customer support team as soon as possible, and we will do our best to assist you.

Shipping times vary depending on your location and the shipping method selected.

Typically, orders are processed within [1-2] business days, and delivery can take anywhere from 2 to 12business days.
Up to 20 business days for remote areas.

Standard:6-12 Business days
Express :3-5 Business days.

You will receive a tracking number once your order has shipped so you can monitor its progress.

（Due to the multi-channel fulfillment of our products, if the shipment requires manual upload by a third-party logistics company, there may be a delay in the tracking number being updated. This means you may not see the tracking number in the shop app, but rest assured, your product has already been shipped and is on its way.）

If your package is delayed or you have not received it within the expected time frame, please contact the carrier with tracking number.

The carrier may have more information about the location of the package. To track your package on the carrier website or contact them

If your order is lost, please contact our customer service team immediately. We will verify the issue.Please provide any relevant details, such as your order number and details of lost ,to expedite the process.

If your tracking status shows that your package has been delivered but you haven’t received it, please follow these steps:

• Check around your property: Sometimes packages are left in hidden or less obvious areas (e.g., back door, porch, or garage).
• Check with neighbors: It's possible that a neighbor accepted the delivery on your behalf.
• Verify your shipping address: Double-check that the address provided during checkout is correct.
• Check inside your home:  Sometimes a family member may have signed for the package and placed it inside the house.
• Wait 48 hours for the package to be delivered
  Sometimes packages are scanned as "delivered" before they actually arrive. Please allow up to 48 hours for the package to be delivered.
  
  
• Contact the carrier: Reach out to the carrier (e.g., UPS, USPS) using the tracking number to inquire about the delivery details and to request further assistance.

Yes, the estimated delivery date is typically based on the carrier’s projected timeframe. However, due to factors like weather, traffic, and warehouse processing, there may be a discrepancy between the estimated and actual delivery date. While we strive to ensure timely delivery, occasional short delays may occur.

Unfortunately, we are unable to schedule a specific delivery time for your order. Our shipping partners, such as USPS or UPS, deliver based on their regular schedules. We recommend tracking your shipment using the provided tracking number to receive updates on the delivery status.

We would like to inform you that due to the Memorial Day holiday on May 26th, followed by the weekend, some regions may experience shipping delays. While we are making every effort to ensure timely deliveries, please be aware that these delays may affect the usual delivery schedules.

We appreciate your understanding and patience during this time. If you have any questions or need further assistance, please feel free to reach out.

                                                                                                       Mommed Cutomer Service Team
                                                                                                       2025/5/29

In the U.S., this Friday, July 4th, there will be a holiday, and shipping services will be paused for the day, with the warehouse also closed. USPS will not be operating on Saturday and Sunday. If you urgently need a breast pump, please plan ahead to avoid delays.

Since we use multiple shipping channels, tracking updates may vary depending on the carrier. Below are the most common scenarios to help you determine your order status:

✅ Scenario 1: You’ve received a tracking number

If you've received a tracking number via email or on your order details page, your order has been shipped.

Note: Some carriers may take 1–2 business days to update tracking information after the package is picked up.

✅ Scenario 2: No tracking number yet, but the order is already processed

In some cases, especially with international  shipping methods, tracking numbers may not be immediately available or updated. Your order might already be processed even if the tracking hasn’t appeared yet.

✅ Scenario 3: Orders ship on business days

We typically ship orders within 1–2 business days after payment (excluding weekends and holidays). If you placed your order over the weekend or on a holiday, it will be processed on the next working day.

📦 Helpful Tip:

• Once your order ships, we’ll notify you by email and provide tracking information (if available).

• Notifications are sent by e-mail. Incorrect or incomplete e-mail addresses or old e-mail addresses used for payment may affect your ability to receive notifications.
  
  

No, if your order was under warranty,there will be no charge for the  replacement.

To track your order, simply use the tracking number provided once your order has shipped. You can check the status of your shipment by visiting this link:

https://mommed.com/apps/17TRACK

If you haven’t received the tracking number, it may be because an email address was not provided during checkout. In this case, the tracking number may not have been sent successfully. You can download the Shop App to track your order and get updates on your shipment.

If you provided an email address at checkout and still haven't received an update on your tracking number, we apologize for the delay. Sometimes, there can be a lag in updating the tracking information, but rest assured, we are working to get the details to you as soon as possible.

Once an order has been processed and shipped, we cannot make changes to the shipping address.

If you notice an error in your shipping details, please contact our customer support team as soon as possible, and we will do our best to assist you.

Shipping times vary depending on your location and the shipping method selected.

Typically, orders are processed within [1-2] business days, and delivery can take anywhere from 2 to 12business days.
Up to 20 business days for remote areas.

Standard:6-12 Business days
Express :3-5 Business days.

You will receive a tracking number once your order has shipped so you can monitor its progress.

（Due to the multi-channel fulfillment of our products, if the shipment requires manual upload by a third-party logistics company, there may be a delay in the tracking number being updated. This means you may not see the tracking number in the shop app, but rest assured, your product has already been shipped and is on its way.）

If your package is delayed or you have not received it within the expected time frame, please contact the carrier with tracking number.

The carrier may have more information about the location of the package. To track your package on the carrier website or contact them

If your order is lost, please contact our customer service team immediately. We will verify the issue.Please provide any relevant details, such as your order number and details of lost ,to expedite the process.

If your tracking status shows that your package has been delivered but you haven’t received it, please follow these steps:

• Check around your property: Sometimes packages are left in hidden or less obvious areas (e.g., back door, porch, or garage).
• Check with neighbors: It's possible that a neighbor accepted the delivery on your behalf.
• Verify your shipping address: Double-check that the address provided during checkout is correct.
• Check inside your home:  Sometimes a family member may have signed for the package and placed it inside the house.
• Wait 48 hours for the package to be delivered
  Sometimes packages are scanned as "delivered" before they actually arrive. Please allow up to 48 hours for the package to be delivered.
  
  
• Contact the carrier: Reach out to the carrier (e.g., UPS, USPS) using the tracking number to inquire about the delivery details and to request further assistance.

Yes, the estimated delivery date is typically based on the carrier’s projected timeframe. However, due to factors like weather, traffic, and warehouse processing, there may be a discrepancy between the estimated and actual delivery date. While we strive to ensure timely delivery, occasional short delays may occur.

Unfortunately, we are unable to schedule a specific delivery time for your order. Our shipping partners, such as USPS or UPS, deliver based on their regular schedules. We recommend tracking your shipment using the provided tracking number to receive updates on the delivery status.

We would like to inform you that due to the Memorial Day holiday on May 26th, followed by the weekend, some regions may experience shipping delays. While we are making every effort to ensure timely deliveries, please be aware that these delays may affect the usual delivery schedules.

We appreciate your understanding and patience during this time. If you have any questions or need further assistance, please feel free to reach out.

                                                                                                       Mommed Cutomer Service Team
                                                                                                       2025/5/29

In the U.S., this Friday, July 4th, there will be a holiday, and shipping services will be paused for the day, with the warehouse also closed. USPS will not be operating on Saturday and Sunday. If you urgently need a breast pump, please plan ahead to avoid delays.

Since we use multiple shipping channels, tracking updates may vary depending on the carrier. Below are the most common scenarios to help you determine your order status:

✅ Scenario 1: You’ve received a tracking number

If you've received a tracking number via email or on your order details page, your order has been shipped.

Note: Some carriers may take 1–2 business days to update tracking information after the package is picked up.

✅ Scenario 2: No tracking number yet, but the order is already processed

In some cases, especially with international  shipping methods, tracking numbers may not be immediately available or updated. Your order might already be processed even if the tracking hasn’t appeared yet.

✅ Scenario 3: Orders ship on business days

We typically ship orders within 1–2 business days after payment (excluding weekends and holidays). If you placed your order over the weekend or on a holiday, it will be processed on the next working day.

📦 Helpful Tip:

• Once your order ships, we’ll notify you by email and provide tracking information (if available).

• Notifications are sent by e-mail. Incorrect or incomplete e-mail addresses or old e-mail addresses used for payment may affect your ability to receive notifications.
  
  

1. Warranty Duration: 1 year

2. Covered Parts: Pump motor

3. Other Parts: Other parts, such as the duckbill valve and silicone diaphragm, are considered consumables. This means they may need to be replaced after a certain period of use and are not covered by the warranty. We’ve included extra parts like the duckbill valve and silicone diaphragm in the original package.

If you need additional parts, please visit the link below:

https://mommed.com/collections/all

Note: The S18 breast pump purchased on Amazon is not covered by warranty.

Pump motor :

We didn't sale the pump motor separately.

Other parts:

1.S21 Duckbill Valve: https://mommed.com/products/mommed-breast-pump-accessories-duckbill-valves

2.S21 Milk Collector Cup: https://mommed.com/products/mommed-milk-collector-cup-accessories

3.S21 Silicone Diaphragm: https://mommed.com/products/mommed-silicone-part-for-wearable-breast-pump

4.S21/S18 17mm  Flange insert : https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack

5.S21/S18   19mm Flange insert: https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack?variant=45032133263652

6.S21/S18    21mm Flange insert :https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack?variant=45032133329188

7.S21/S18   24mm Flange insert: https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack?variant=47520684376356

8. S21/S18  Breast Shield :https://mommed.com/products/mommed-silicone-flange-insert-24mm-parts

9.S21/S18  Breast Shield: https://mommed.com/products/mommed-silicone-flange-insert-24mm-parts?variant=47769679364388

10.S10 pro accessories : https://mommed.com/products/mommed-s10-pro-breast-pump-aaccessories  

( This link include all the accessories of S10 pro, you can choose it by yourself)

1.Please confirm fully charged by 5V-1A charger 

2.Press and hold the power button over 5 seconds.

3.If there have milk contact with pump motor or charged with fast charger, such as :5V-2.4A/3A , it was damaged.It can't be fixed by yourself.

1.Proof is the key.

2.There are many reasons why breast pumps don't work, such as pump motor / damaged parts/ incorrect assembly / forgetting setup parts after cleaning / deformed parts/Incorrect method of use

3.S21 breast pump warranty only covers the pump motor.We prepares other parts in the package.If the issue from other parts or improper assemble.You can replace the broken parts or watch the troubleshoot video to solve the issue immediately.

4.S21 breast pump have 3 colors and different quantity,By providing a video customer service can quickly pinpoint your problem and apply the correct color and quantity for your replacement.

5.Customer service to request a video is just to help you solve your problem more clearly, if you feel complicated or encounter trouble in the process of providing documents, please let them know in the E-mail directly, we are willing to take the first time to customize a more suitable for your after-sales compensation program.

The flange size you need corresponds to the size of your nipple. Be sure to measure just the diameter of the nipple, excluding the areola.

We offer various sizes in our store. To learn how to measure your nipple size, please refer to this guide:

https://mommed.com/pages/breast-pump-size-guide

1.How to Install the S21?
Watch the installation guide here:
https://www.youtube.com/watch?v=zMXWHauElWg

2.How to Use the S21?
Watch the usage guide here:
https://youtu.be/ldY2n0yScaE?list=TLGGuPtvUYZS-igxOTA4MjAyNA

3.How to Check the S21 Breast Pump?
Watch the troubleshooting guide here:

https://www.youtube.com/watch?v=IBBmQboDpWk

4.How to Confirm the Pump Motor Issue?
Watch the motor issue guide here:
https://www.youtube.com/watch?v=Cmq_b2UhtjU

(After watching the video, please follow the instructions to check your pump motor. If the silicone diaphragm does not move, please contact our support team.)

Support Team Contact Information:

• Email: support@mommed.com
• Live Chat: Available at the bottom right corner of www.mommed.com
• Toll-Free Number: 1-888-341-9155

Dear valued Mommed Breast Pump user,

Welcome to the Mommed family! We are thrilled to have you on board and want to ensure that your breastfeeding journey with our breast pump is as smooth and successful as possible.

As a new user, we would like to share some important reminders with you to enhance your experience and ensure the safety and effectiveness of your Mommed Breast Pump:

1. Avoid Milk/Water Contact with the Motor: When using the breast pump, please be cautious not to allow any breast milk /water to come into contact with the motor. This is crucial to prevent any damage to the pump and ensure its longevity.

   • Ensure Accessories are Dry Before Use
   • Remove the Pump Body Before Pouring Milk
   • If Breast Milk Spills, Use a Dry Towel to Wipe It Immediately

2. Charging Instructions: When charging your Mommed Breast Pump, please use a 5V-1A charger. Using the correct charger ensures safe and efficient charging, maintaining the performance of your breast pump.Please avoid charging in humid environments, such as the kitchen or bathroom.Before charging, please ensure that the charging cable and port are dry.

If you have any questions, concerns, or need further assistance with your Mommed Breast Pump, our dedicated support team is here to help you every step of the way. Feel free to reach out to us at [support@mommed.com] or call us at (1)888-341-9155 for prompt assistance.

Thank you for choosing Mommed for your breastfeeding needs. We are committed to providing you with high-quality products and excellent customer service to support you on your breastfeeding journey.

The latest Mommed S21 standard size (2024 years):

Breast shiled : 24mm

Flange insert :17/19/21mm 

Previous standard size ( This size we didn't sale it anymore)

Breast shiled :27mm

Flange insert :24mm

In order to better meet the needs of our customers, we have changed the dimensions of the S21 fittings. Due to individual differences, if you need other sizes, we have prepared additional accessories for you on our website.
Link to accessories:
27mm Breast shiled
https://mommed.com/products/mommed-silicone-flange-insert-24mm-parts?variant=47769679364388

17mm Flange insert
https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack

19mm Flange insert

https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack?variant=45032133263652

21mm Flange insert 
https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack?variant=45032133329188

Yes. The all-in-one design of the Wearable Breast Pump makes it so you can pump while you breastfeed your baby because there are no external cords, tubes, or dangling bottles to get in the way.

If we cam't ship to your country direclty and you want to use air logistics transportation for transshipment to other countries by yourself you need to consult with the air logistics company in advance whether other documents are required. If they are required, the shipment maybe can't ship by air transportation.Please choose other logistics.

The frequency of replacing breast pump accessories depends on the specific parts and usage. Here are some general recommendations for replacement:

Lifespan of Breast Pump Accessories

Duckbill Valve : 1.5 to 2 month

Slicone breast shield :4-6 months

 Flange insert:4-6 months

Silicone diaphragm:4-6 months

2）If there is any damage, deformation, difficulty in cleaning, or odor, the accessories should be replaced promptly.

Cause 1: Liquid entering the motor: If the breast pump motor accidentally comes into contact with water, breast milk, or other liquids, it can cause a short circuit or damage to the motor.

Cause 2:Excessive use: Prolonged and continuous use of the breast pump can cause the motor to overheat or wear out, leading to motor damage.
(If you are purchasing a single breast pump for personal use, please be mindful of the duration of use.)

Cause 3：Improper use: If the breast pump is not used correctly according to the instructions, such as using Charging the breast pump directly with a fast charger for smartphones or improperly assembling and disassembling the pump parts, it can cause damage to the motor. The use of a fast charger for charging the breast pump can have the following effects: High voltage: Fast chargers typically provide a higher voltage output, which may exceed the voltage range designed for the breast pump. High voltage can potentially damage the circuitry and motor of the breast pump. Rapid charging speed: Fast chargers can charge at a faster rate, which may cause the battery of the breast pump to overheat. Overheating can shorten the battery lifespan or lead to decreased battery performance.

Cause 4: Motor issue,I am not sure.If the pump can’t charge or turn on, please activate warranty and contact Support@mommed.com for assistant


Daily maintenance of the breast pump: 

1)When pouring out milk, please remove the motor and use the provided charging cable for charging. 

2)When cleaning, make sure the motor does not come into contact with water. 

3)Regularly inspect and replace the accessories.

4)Please ensure that the accessories are dry before use.

5) After used , if the power light flashing ,pls charge it for 2.5 hours.

The flange insert is mainly used to select the appropriate diameter for the most suitable nipple size, which can improve the comfort and efficiency of the breast pump. Due to individual differences, everyone's size may vary, so we provide a measuring ruler for measurement.

The flange insert is used in conjunction with a breast shield. We have two sizes of breast shields, 24mm and 27mm. The 24mm breast shield can be paired with 17/19/21mm flange inserts. Since the inner diameter of the 24mm breast shield is 24mm, if your flange insert size is 24mm, you can use it directly without adding an additional flange insert.

If you need to add a 24mm flange insert, it can be used with a 27mm breast shield.

If your product is a 27mm breast shield and the 24mm flange insert is too large, you can stack the flange inserts. Insert the 24mm flange insert into the 27mm breast shield, then stack a smaller size such as 17/19/21mm flange insert inside the 24mm flange insert for combined use.

Related Link :

How to measure the flange insert size :

https://cdn.shopify.com/s/files/1/0700/4828/4964/files/A_New_Mother_s_Guide.pdf?v=1685345256

Measurement tool:

https://cdn.shopify.com/s/files/1/0700/4828/4964/files/Measurement_tool_PDF.pdf?v=1685345257

1. Before using the breast pump, we recommend that you use a hot towel    for about 3 minutes to encourage the breasts to open up and produce milk so that the pumping speed will be faster.

2. When you use the breast pump, the gear of it should not be too large, you  just need to adjust to the gear you feel comfortable with. It is recommended that mothers fully open the breasts with a massage or automatic block, and  then increase the suction.

3. Generally speaking, one breast can be pumped within 8 minutes, we recommend that the maximum use time should not exceed 20 minutes.

During use, there are a few factors that can potentially cause discomfort or pain, especially for first-time users:

1. Improper flange size: Using a flange that is too small or too large for your nipple size can lead to pain or discomfort. It's important to ensure that you are using the correct flange size for a proper fit.

2. Suction intensity: If the suction level is set too high, it can cause discomfort or even pain. It's important to adjust the suction to a comfortable level.

3. Engorgement: If your breasts are engorged or overly full, it can cause pain or discomfort during pumping. It may be helpful to express a small amount of milk manually or use warm compresses before pumping to help alleviate engorgement.

4. Incorrect positioning: If the breast pump is not positioned properly on the breast, it can cause pain or discomfort. Make sure the flange is centered over the nipple and creating a good seal.

5. Dry skin: If your skin is dry, it can tear during the first use of the pump. We recommend applying a nipple cream or lanolin to the area before using the pump to prevent skin damage.

Warm Note:
It is recommended to apply a warm towel for three minutes before the first use and adjust the suction to the most comfortable level for yourself.

There are several possible reasons why the breast pump might not be extracting enough milk:

1. Incorrect flange size: If the flange is too small or too large for your nipple, it may not create an effective seal, which can reduce milk extraction. Make sure you're using the correct flange size for your nipple.

2. Improper suction level: If the suction level is too low, it may not stimulate milk flow effectively. Try adjusting the suction to a level that feels comfortable but still stimulates milk production.

3. Breast engorgement: If your breasts are overly full or engorged, it may be harder for the pump to extract milk. Try expressing a small amount manually or using warm compresses before pumping to relieve engorgement.

4. Positioning of the pump: If the pump is not positioned correctly, it may not effectively draw milk. Ensure that the flange is centered over the nipple and is creating a good seal.

5. Milk let-down: Some women may have a delayed or difficult let-down, which can affect milk flow. Relaxing, gently massaging the breast, or using a warm compress before pumping can help trigger the let-down reflex.

6. Pump malfunction or poor suction: If your pump is not working properly, such as a weak motor or an issue with the suction, it could result in less milk being pumped. Check that all parts of the pump are functioning correctly and that the seals are tight.

7. Incorrect assembly of accessories: If the pump accessories are not properly assembled, it can cause inefficiency in milk extraction. Ensure that all parts are correctly connected and securely attached.
   
   Video 1 – Checking the Pump: 
   https://www.youtube.com/watch?v=IBBmQboDpWk 
   Identifying Motor Issues: 
   https://www.youtube.com/watch?v=Cmq_b2UhtjU 
   
   
   

Elastic nipples are nipples with highly stretchable tissue. During pumping, they can be drawn deeply into the flange tunnel, sometimes even touching the end of the tunnel. This can:

1. Overstretch the nipple – The base of the nipple and surrounding milk ducts may be compressed, blocking milk flow.

2. Cause milk duct obstruction – When the nipple tip reaches the tunnel end, milk ducts can be partially or fully blocked.

3. Reduce proper stimulation – Less contact between the pump flange and areola means weaker stimulation, making the let-down reflex harder to trigger.

4. Mismatch with suction settings – Strong suction may worsen nipple stretching, while too weak suction may not trigger let-down effectively.

5. Affect let-down reflex – Poor milk flow can cause stress or frustration, which further reduces oxytocin release and milk ejection.

Possible reason 1: You may be in an incorrect milking position.
Solution: Please choose the most comfortable seated position for milking. Ensure the pump is properly positioned for optimal suction and comfort. Avoid tilting or shaking the pump vigorously during use, as this can affect milk flow and cause leaks.

Possible reason 2: The parts of the pump were not disassembled during cleaning, resulting in the deformation of the product.
Solution: Be sure to disassemble all parts while cleaning the breast pump. If any parts are deformed during use, please replace the accessories promptly to maintain effective performance.

Possible reason 3: The duckbill valve and milk collector are in poor condition. If they are damaged or aged, milk cannot flow into the bottle and may spill out of the bra area.
Solution: Please check if the product parts are in good condition before each use. If necessary, replace the duckbill valve or other accessories with new ones in a timely manner.

Possible reason 4: Milk leakage around the nipple area.
Solution: If milk is leaking from the nipple area, it may be because the milk did not fully flow into the milk container before the pump stopped. Try pumping a few extra times to ensure that milk is fully collected.

1. Choose the Right Flange Size

Elastic nipples can overextend into the tunnel, blocking milk ducts.

Choose a flange 0.5–1 mm smaller than your measured nipple diameter.

2.Adjust Pumping Mode

Start with stimulation mode (fast, gentle suction) to trigger letdown.

Switch to expression mode (slower, medium suction) once milk starts flowing.
Avoid very high suction—this can pull the nipple too far and worsen the issue.

3.Use Gentle Hand Techniques
Gently massage your breasts during pumping to help milk flow.
Try breast compression by pressing from the base of the breast toward the nipple while pumping.
If your nipple gets stuck in the tunnel, pause pumping, reposition, and continue.

4.Adjust Frequency & Duration

Shorten pumping sessions to 15–20 minutes and pump more frequently.
This reduces nipple overextension and can improve overall milk flow.

1. How do I use the MomMed breast pump for the first time?
Step 1: Assemble the pump as shown in the instruction manual, ensuring all parts are securely attached.

Step 2: Choose the right breast shield size or flange insert for a proper fit. If unsure, refer to our sizing guide or try different sizes for comfort.

Step 3.Charge the motor with 5V-1A power adapter for 2.5 hours , there will have 3 dots on the display and  adjust the suction level and mode to a comfortable setting, and begin pumping.
2. What size breast shield should I use?
The correct size is essential for comfort and effective pumping. If you’re new to Mommed, we recommend using nipple ruler to measure it at first.We offer a range of  sizes from 17mm to 27mm.
The package have 24mm breast shiled and other 17mm/19mm/21mm flange insert to choose.

Nipple size      flange /flange insert

8-10mm          15mm
11-13mm         17mm
14-16mm         19mm
17-19mm         21mm
20-22mm         24mm
23-25mm         27mm

24mm breast shiled 's inner is 24mm , if your nipple size is 20-22mm, there is no need to use the flange insert.If have you a big size ,Please make sure to purchase the correct size on our website.

Refer to our sizing guide if you're unsure which size is right for you.
https://mommed.com/pages/breast-pump-size-guide

3. How is the MomMed pump different from traditional pump
Compact and Wearable: Unlike traditional pumps, MomMed’s wearable breast pumps are small, hands-free, and discreet. You can wear them under clothing, allowing you to pump while moving around.

Ease of Use: Our pump is designed to be user-friendly with intuitive controls, making it a great choice for first-time users.

Quiet Operation: MomMed pumps are known for their quiet operation compared to other brands, making it easier to pump without disturbing your surroundings.

4. I’ve been using a traditional pump—will I feel any difference with MomMed?

Suction & Comfort: MomMed’s wearable pumps offer adjustable suction levels to help mimic a natural feeding rhythm. Many first-time users report finding it more comfortable than traditional models.

Hands-Free: One of the biggest differences is that you no longer need to be tethered to an electrical outlet or bulky machine. With MomMed, you can pump while going about other tasks.

5. How do I clean and maintain my MomMed breast pump?

1）After each use, wash the pump parts that come into contact with milk .Do not sterilize the parts by boiling or sterilizer with high-temparature.
( Pump motor do not contact with any liquid including breast milk or un-dry parts)

2）Make sure to clean the pump after every use to prevent any buildup and maintain hygiene.

3）Regularly check for wear on the tubing and seals. If any part looks damaged, replace it immediately to maintain optimal performance.

6. What should I do if the pump isn't working properly or feels uncomfortable?

1）Check the settings: Ensure the pump’s suction level is comfortable. Start with lower levels and gradually increase.

2）Breast shield size: Make sure you’re using the correct size shield to avoid discomfort and ensure effective pumping.

3）Device maintenance: Regularly check that all parts are clean and assembled properly. If you continue to experience issues, consult the troubleshooting guide in the manual 
https://mommed.com/pages/manual-instruction

7. How do I know when it’s time to replace parts?
Replace the breast shield, duckbill valve, milk collector and any other accessories if they show signs of wear, cracks, or damage. This will ensure that your pump continues to function efficiently.

（Duckbill valve service life: 1.5 to 2 months； Silicone breast shield, flange insert silicone, and silicone diaphragm service life: 4-to 6 months.

If you notice any drop in suction power or discomfort, it may be time to check the seals and replace them if necessary.
8.When should I charge the MomMed pump?
It’s recommended to charge the pump when the battery level is low- the 3 dots blinking

9.How long does it take to fully charge the MomMed pump?

A full charge typically takes about 2 .5 hours, depending on the battery’s current charge level. Once fully charged, the display showing 3 bars.
If the display showing 2 bars , please confirm the output of your power adpater is 5V-1A.If the power adpater is fast charger ( over 5V-1A ) , it will affect charging and the battery life.

10. What should I do if the battery life seems shorter than expected?

If you notice that the battery life is shorter than usual, there are a few things you can try:

1）Ensure proper charging: Make sure you are fully charging the pump each time.
2）The power adpater is 5V-1A.The fast charger will damage the motor and it can't be recover
3) If there have the liquid contact with the motor, such as breast milk spilled into the motor or the un-dry parts was used when pumping , it will damage or short the battery life.
4）You can prepare a backup pump in advance.
https://mommed.com/products/mommed-s21-breast-pump-main-unit

The original package have some back-up parts, please replace it.

If you need more parts, please visit this link :
https://mommed.com/collections/breast-pump-accessories


S21 accessory warranty:
Pump motor :1 year warranty for product issue.
Milk collector /silicone diaphragm/duckbill valve/flange inser/breast shiled  are considered consumables, which means they may need to be replaced after a certain period of time, so accessories are not covered by the warranty

Duckbill valve service life: 1.5 to 2 months；

Silicone breast shield, flange insert, and silicone diaphragm service life: 4-to 6 months.

If the pump motor pops out, please try the following steps:

1. Switch silicone diaphragm:
   Your package includes extra silicone diaphragm. Try replacing both and reassembling the pump to see if the issue resolves.

2. Test by switching sides:
   If only one side pops out while the other works normally, switch the milk collectors between sides.
   If the issue follows the milk collector, it may have become deformed during cleaning or sterilization and needs to be replaced.

3. Reassemble using all parts from both pumps:
   If both sides pop out, try mixing and matching all components from both pumps (milk collector, silicone diaphragm,etc.) during reassembly. It’s possible some parts were mixed up after cleaning.

4. Check all connections:
   Ensure the pump motor,silicone diaphragm, and milk collector are securely connected and not misaligned or loose.

If you've tried all the steps above and the issue persists, please email us at support@mommed.com with:

• Your order number

• A video showing the issue

• The name of the affected part

We're here to help!

1. Ensure proper assembly and positioning:
Before using the pump, ensure that all components, including the breast shield, milk collector, and other parts, are properly assembled and securely attached. Place the breast shield on your breast, making sure it forms a tight seal around the nipple. The pump should be positioned upwards and tightly against the breast, without tilting or shaking it. A poor seal or incorrect positioning can lead to leakage.

2. Adjust the suction level:
If the suction level is too high or too low, it can affect milk flow and cause leakage. Adjust the suction to a comfortable level that effectively extracts milk without causing discomfort.

3. Use the correct flange size:
Make sure you're using the correct flange size for your nipple. An improper flange size (either too large or too small) can cause discomfort and milk leakage. Check and adjust the size accordingly.

4. Avoid milk overflow:
If your milk supply is high or you are pumping for an extended period, the container may overflow. Monitor the milk level to avoid spilling. For over-suppliers, keep an eye on the amount of milk being expressed and consider timing your pumping sessions to prevent overflow.

5. Pump a few extra times before stopping:
If you're noticing leakage around the nipple area, it could be because the milk didn’t fully flow into the container before the pump stopped. Try pumping a few extra times to ensure that the milk is fully collected before turning off the pump.

6. Inspect for worn-out parts:
Check the duckbill valve, diaphragm, or any other parts that may be damaged, worn out, or deformed. If necessary, replace any faulty components to prevent leakage and ensure effective pumping.

7. Avoid lying down while pumping:
When using the breast pump, ensure it is positioned upwards and tightly against the breast. Do not lie down while pumping, as this can affect milk flow and cause leakage. If you're wearing a supportive bra, loosen the shoulder straps to comfortably remove the pump.

8. Stay relaxed and comfortable:
Stress or tension can affect milk flow. Stay relaxed while pumping, and consider using a warm compress or gently massaging your breast before pumping to encourage let-down and better milk flow.

Warm Notes:

• Wear supportive bras:
  Wearing a well-fitting, supportive bra can help minimize breast movement and reduce the likelihood of milk leakage.

• Proper disinfection:
  Do not boil or steam silicone and PP material components for extended periods. The optimal boiling or steaming time is 3-5 minutes. Boiling or steaming for longer than 5 minutes can cause deformation of the parts.

• Regular inspection and maintenance:
  Regularly inspect the breast pump for any signs of wear or damage, and replace any faulty components as needed to ensure optimal performance.

By following these tips, you can reduce the chances of leakage and ensure a more efficient pumping experience.

The test results will be inaccurate under the following cases:
1) you are pregnant, postpartum, or breastfeeding, 
2) during the period/just 1-3 days after period. 
3) Affected by Hormones (like birth control pills); fertility drugs containing HCG or LH (Exclude pain relievers and antibiotics).With contraceptive pills it may take a while for your cycle length to stabilize and for your fertility to return, so you may need to wait longer before using MomMed Ovulation tests for this same reason
4.Incorrect test method, such as , the sample over the control line.

The confirmation number and tracking number are sent via email. If you did not provide an email address when placing your order, this information may not have been sent successfully.


However, if you provided a phone number, you will receive a confirmation number via SMS, which serves as proof of your purchase.

The logistic company need 1-2 days to prepare the item.

USA :Standard 2-7 days; Non-stantard :7-20 days
UK:2-4days
DE:2-4days
FR:2-4days
ES:2-4days
IT:2-4days
Other countires:4-7 days

The specific time will be determined based on your mailing address.

The shipping address can only be changed before ordering.Once an order is shipped, we recommend you to contact the courier for support on updating your address. 

If the address is found to be incorrect within half an hour of placing the order. You can try to contact the support team with order number and make sure that the order has not been shipped and the support team has received your new address.Maybe there will have a chance to exchange to new one.

When you purchase a product on the Platform, an order number is automatically generated, which is your proof of purchase. This order number guarantees the rights and benefits in  Mommed, such as warranty.This order number is the communication link between you and Mommed.

If you need any assistance , you can use order number to contact the support team to get customer service.Customer service can confirm your product information directly after receiving your order number, which can provide you with more professional and faster customer service.

If there is no problem with the address after you place your order, we will deliver it immediately. Since the logistics is a third party partner company for delivery, we can not ship your order in advance. Logistics is in accordance with the normal process.
Logistics company 1-2 business days preparation time, item can be received within 7 business days after delivery. Specific arrival date according to your shipping address to decide.
At the same time after the item are sent, we can not change the address/cancel the order/provide the logistics company or courier contact informaiton. 

If you have requirements for delivery time, please select the corresponding courier method before payment.

1.If you've made a successful payment, you should have received an order confirmation and order number. Here's what to check:

1. Email Address: If you provided an email during checkout, you should have received the order confirmation in your inbox. Please check your spam/junk folder as well.

2. Phone Number: If you only provided a phone number and no email, the confirmation number would have been sent via text. Please check your messages.
3. Payment and Shipping Details: If you did not receive an email or text, it may be due to incomplete payment processing or missing shipping information. Please verify your payment was successfully processed and that your shipping details were filled out.
   
   

   Next Steps:

   • If you did not enter an email, try downloading the shop app to check your order status.
   • Alternatively, please send us a screenshot of your payment and shipping address, and we will assist in confirming your order.

   If you continue to experience issues, please contact us, and we’ll be happy to help!
   
   Email: support@mommed.com

   Live chat on www.mommed.com
   
   
   
   
   

• American Express (AMEX)
• Apple Pay
• Google Pay
• Mastercard
• PayPal
• Shop Pay
• UnionPay
• Visa

Currently, we do not accept insurance payments for orders. Please contact your insurance provider to inquire about reimbursement options for medical or health-related products.

If you purchase our product on our website, you will receive a confirmation email with your order number after completing payment. This order number serves as your purchase receipt, so please keep it safe. If you have any questions, you can contact support team with this number. Once we receive your order, we will ship it immediately. Once the logistics company updates the tracking number, we will synchronize the information.However , the logistic company udpate the tracking number by manual.Sometimes , there will have delay.But the item was shipped out.

You can track your order using the tracking number or by visiting the link: https://mommed.com/pages/order-tracking.

If you place an order and do not receive a tracking number or confirmation E-mail:

Situation 1:

I only receive the payment information from bank and there is no confirmation E-mail or order number.
Reason:
When you checked out, your email address and phone number was not provided in the contact information.The information didn't send to your successfully.

Solution :
Log in to the Shop app to view your order information

Situation 2:
I only receive confirmation number and there is no confirmation E-mail.

Reason:
When you checked out,you only provide the phone number without E-mail.
Solution :
Log in to the Shop app to view your order information

1.Please charge the motor with 5V-1A power adapter and original cable about 2.5 hours

2.Press and hold the power button over 5 seconds to turn it on.

(Only click the power button or hold for 2-3 seconds can't turn it on)

I assure you that we are not a scam.Our order number and logistics tracking number are sent via email.
If you did not provide contact information during checkout, the system was unable to send the information successfully. As a result, you only received the payment information from the bank.
If only a phone number was provided, you would have only received a confirmation number.

The confirmation email and tracking number could not be sent successfully.

Unfortunately, not all orders can be cancelled simply by contacting customer service after they’ve been placed.Under normal circumstances, orders cannot be canceled after they have been placed.

1. Before Shipping:
   If your order has not yet been processed or shipped, we can assist you with a cancellation request. Please contact us as soon as possible to cancel the order.

2. After Shipping:
   Once the order has been shipped, it is no longer possible to cancel it. In this case, you would need to follow our return policy to return the product once it arrives.
   
   Please note that  contacting customer service to cancel an order does not guarantee the order will be successfully canceled. The products on our website are shipped through multiple channels. Even if the tracking number is not displayed, the order may have already been processed by the logistics system automatically. Therefore, even if you haven’t received a tracking number, the order may have already been handed over to the logistics company, and in such cases, customer service will not be able to cancel the order.
   
   
   

If you purchased the item from www.mommed.com, the items must be returned in their original packaging, unopened, and unused. The Mommed Breast Pump seal must also remain unopened and unworn.

• Refund: You will receive a full refund, but please note that the refund can only be processed to the original payment account. Shipping fees are not included in the refund.
• Return Timeframe: Your return request must be submitted within 30 days of the purchase date.
• Support: You can reach out to Live Chat or email us at support@mommed.com for return assistance.

Important Note for Europe:
Currently, returns from European countries such as the UK, Germany, France, Italy, Spain, and Ireland are not accepted due to logistical limitations. We apologize for any inconvenience this may cause.

Purchases on Amazon or Other Platforms:
If you made your purchase on Amazon or another platform, please follow the return policy of the platform from which you purchased the product. You will need to apply for returns directly on that platform based on their specific return guidelines.

Amazon order (111-1234567-123457)

Please use your phone to scan the QR code in your package to register again

If it is still not working , please take a screenshot of your order page and contact support team to get assistance

Official website :

There is no need to register the warranty,the warranty register by your order automatically. if you need any assistance,please contact us directly.

Tiktok :

The support team will register warranty for you by manaul after get your agree, you will receive the information after place an order.

Other channels:

Please recognize the official channels of the respective platforms for the purchase of products. If Mommed is unable to find the corresponding order number or verify the purchase informations , support team will not be able to activate the warranty for you. 

1.1-year warranty on all Mommed products that can be verified on the official platform.

2. If you need any assistance, please feel free to contact support team.They will reply it within 24 hours in working days.

3.Subscribe to get the latest offers

4.Mommed holds events from time to time, participation in the activities have the opportunity to get free products

The support team will immediately request a replacement for you after confirming item under warranty.
Logistics companies need 1-2 business days preparation time
Normally,you can be received within 7 business days, the specific date of arrival according to your receipt of the address to decide.

We offer a 1-year warranty on all Mommed products (product order number can be verified at official channels where Mommed is sold). This warranty covers normal wear and tear when the product is used according to the guidelines outlined in our manuals.

What's Not Covered:

1. Liquid Damage: Any damage caused by water or milk contact or liquid entering the motor.
2. Misuse or Abuse: Damage caused by misuse, rough handling, or negligence. This includes, but is not limited to:
   • Improper use of charging adapters (e.g., using a charger with an incorrect voltage or amperage).
   • Incorrect cleaning and sanitizing methods, such as using harsh cleaning agents or subjecting silicone accessories to prolonged high-temperature sanitization.
3. Unauthorized Repairs or Modifications: Any damage resulting from disassembling the pump motor, brush, or any electric items, or any unauthorized repair or modification.
4. Unverifiable Purchase Credentials: If the purchase cannot be verified through the official channels of each platform.
5. Expired Warranty: Any claims made after the warranty period has expired.
6. Beyond Reasonable Claims: Claims that fall outside the reasonable scope of warranty coverage.
7. Special Offers or Third-Party Purchases: Items purchased through special offers or other unofficial purchasing channels.
8. Full Refund Orders: If an order has been fully refunded, the warranty is no longer valid, as the product has been returned.
9. Gift Orders: Gifted items are generally not covered under the warranty due to the inability to verify the purchase source.
10. Free Samples or Test Products: Products received as free samples or test products are generally not covered under the warranty unless specified by the company. These products may have different conditions for coverage.
11. Amazon Purchases (S18 model): For the S18 breast pump purchased through Amazon or other platforms.

1. Troubleshooting:
   Please refer to the user manual or the relevant FAQ section or video guide on our website to help troubleshoot and confirm the issue with your product.

2. Contacting Our After-Sales Team:
   After confirming the issue, please contact our after-sales team and provide the following information:

   1. Order number
   2. Video/picture of the issue – A short video or picture showing the product issue will be sufficient.
   3. Mailing address
   4. Product serial number (only for the S21 breast pump, e.g., 2023**)
   5. Quantity of affected products

   Our support team will respond within 24 hours in bussiness day after reviewing the information. Please ensure all provided information is complete to avoid repeated communication. MomMed’s support team will review all warranty replacement requests and reserves the right to approve or deny warranty coverage.

3. Replacement Product:
   If you’ve already received a replacement product from us, we recommend reviewing the warm notes and paying attention to daily use details to prevent recurring issues.

Warranty Claim Channels:

1. Submit a warranty claim through our website: https://mommed.com/pages/contact
2. Use the live chat on our official website, available at the lower right corner of www.mommed.com
3. Email us at: support@mommed.com
4. Call us:
   Phone: (1)888-341-9155
   Monday - Friday: 8:00 AM - 5:00 PM PST

• Mommed Breast Pump Warranty:
  The Mommed Breast Pump comes with a 1-year warranty starting from January 1, 2024.
  The S18 model purchased from Amazon is not covered under warranty.

• Warranty Coverage for Breast Pumps:

  • Pump Motor: Covered under the 1-year warranty.
  • Other Accessories: Accessories are considered consumables and may need to be replaced over time. As such, they are not covered by the warranty.

  Extra parts, such as the duckbill valve and silicone diaphragm (S21), are included in the original package. If you need additional accessories, you can purchase them on our website.

  https://mommed.com/collections/breast-pump-accessories
  

  Please check the model and accessory details on the product page before making a purchase to ensure you are buying the correct parts to avoid affecting the performance of your pump.

We understand that sometimes a product may not meet your expectations or needs. However, according to our return policy:

1. Unused and Unopened Product:
   If the breast pump is unused and in its original, unopened packaging, the order within 30 days from official website of purchased date, it may be eligible for return. Please contact us within 30 days of receiving the product to initiate the return process.

2. Opened but Unused Product:
   Unfortunately, we do not accept returns for opened products, even if they have not been used. This policy helps ensure product quality and hygiene. If the size is not suitable or you no longer need the pump, we recommend checking our sizing guide or reaching out to us for assistance with troubleshooting or exchanges.

3. Opened and Used Product:
   For products that have been opened and used, we do not offer returns.If there is a product quality issue, please contact us promptly. If it is related to personal experience or usage issues, the return request will be rejected.
   
   

Unfortunately, we do not accept returns for opened products, even if they have not been used. This is due to our policy that ensures the quality and safety of products that are returned. Once the seal is broken or the package is opened, we can no longer guarantee the product's condition.

However, if the product is defective or damaged, or if there’s a valid issue, please contact us immediately. We are happy to assist you.

We do not accept returns for used or opened products .If the product is unopened and in its original condition, it is eligible for return. Products that have been opened and used are not eligible for a refund or return, as stated in our policy.

1.Please put the scale on the plain surface place before using.

2.Please do not place or use scale at moisture, high and hot or low and cold location.

3.Please do not hit the scale vigorously and avoid falling and damage when moving it since the product belongs to high precision electronic product.

4.Please use only soft cleaning cloth but no chemical solution to clean the scale and please preventit from water.

5.The scale is only for family measurement that it cannot be used in business settle mentor calculation.

6.Please take out its batteries if you do not use it for a long time.

7.Please change the batteries in time if the LCD shows "LO" .

8.Please take out object for avoiding damage if the LCD shows "ERR" (It means over load as the max weight is 220lb.)

1.Pls confirm the scale have enough power

2.Mommed baby scale  will turn off automatically if the scale do not been operated in about 2 minutes.If it turn off automatically , please press" On/OFF" button to turn on scale again

Our customer service team typically responds within 24 hours in business day.

If you have not received a reply, please check your spam folder or ensure that you contacted customer service through the correct order or official channels. Also, verify that the recipient's email address is correct to avoid any miscommunication.

If you still haven't received a response within 24 hours on a business day, please resend your message. This ensures that your information is not missed due to network or system issues, and that our support team has successfully received your inquiry.

Support Team Contact Information:

• Email: support@mommed.com
• Live Chat: Available on the lower right corner of www.mommed.com
• Phone: 1-888-341-9155
  Monday - Friday: 8:00 AM - 5:00 PM PST

We respond to all of your messages as soon as we receive them, usually within 24 hours on business days.

1.Incomplete information

Just a description of the problem, no order number.

How is it resolved?

--Follow the FAQ to troubleshoot and confirm the issue at first and then Provide the correct order number （ a screenshot of the original purchase is the best) and video to support team.Support team will assist you get warranty , please confirm the information which support team need is complete.Avoid repeated communication back and forth

2.Incorrect channel of contact/Multiple channels of simultaneous contact

In order to provide you with more convenient customer service, Mommed support team has prepared a variety of contact channels for you to choose from in order to better serve Mommed customers.

1.Live Chat 

Please visit www.mommed.com ,there will have " Chat"  button on the right corner.Please click it and you can chat with our Customer Service.

2.E-mail 

Support@Mommed.com 

It is recommand E-mail with order number and issue details.It is better take a short video showing it  ( please do not too long).For specific details, please refer to the FAQ of the product you purchased.

3.Phone Call : (1)888-341-9155
Mon-Fri: 8:00-17:00 PST

4.QR Code.We put QR code in the package , please use phone to scan it .You can get support directly.

If you buy in other channels, it is recommended that you contact the seller directly through the platform, so that customer service to obtain information more comprehensive and faster!

• Contact Customer Support 
  Reach out to our customer support team with your order number and details about the issue. The more information you provide, the faster we can process your request.
  ( Please also confirm the channel which you contacted is official support channel

• Verify the Issue an quanlity
  We may need to confirm the issue with the product or identify any missing or damaged parts. Please be ready to provide photos or videos or additional information if required.

• Confirm Shipping Address:
  Ensure that we have your correct shipping address to avoid any further delays. Double-check that all details, including the address and contact information, are accurate.

To avoid unnecessary back-and-forth and speed up the replacement process, please follow these steps:

1. Provide Complete Information:
   When you first contact customer support, ensure you include all relevant details such as:

   • Your order number

   • A clear description of the issue (e.g., missing parts, malfunctioning product) and quantity

   • Photos or videos of the issue, if applicable (If you have difficulty recording or sending videos or pictures, please refer to the troubleshooting video to identify the issue and inform customer service of the faulty parts.)

2. Check Your Shipping Address:
   Double-check your shipping address and provide it upfront to ensure we have the correct details. This will help avoid any delivery issues later.

3. Confirm Contact Information:
   Confirm that your contact channel (such as email) is correct and that your message was sent successfully to avoid delays.

By providing all necessary information up front, we can speed up the process and ensure a more efficient resolution. If you need further assistance, feel free to reach out!

• Identify the Issue:
  Confirm the product issue by referring to the troubleshooting video or FAQ.

• Contact Customer Support:
  Reach out to customer support through the official channels at support@mommed.com or the live chat on our website. Provide the following complete information:

  • Purchase platform

  • Order number

  • Video showing the problem

  • Serial number (can be found on the motor, 6 digits)

  • How many pumps or parts or motors have issues?

• Review and Verification:
  Customer support will review the information to ensure it is complete and falls within the warranty coverage.

• Replacement Application:
  Once verified, we will process the replacement request and inform you that the replacement is being arranged.

• Wait for Shipment:
  Please wait for the replacement to be shipped to you.

• Sign for the Package:

1.After receiving the electric bottle brush, please use the original charging cable to charge for 3-4hours. During charging, the red light will be on. Once fully charged, the red light will go off. Then unplug the power and assemble the attachement correctly.

2.There is a charging port on the bottom of our product with a waterproof plug. If it is not sealed properly, it is easy to get water in. You can clean the body with the brush head partially facing down. The charging port is facing up.Do not immerse the unit in water

3.The brush head does not rotate or the rotation speed is slow in case of obstruction, please do not keep it on and use it. Please make sure the brush has enough power or provide more space for the brush head to work smoothly.

4.The brush can be used 90 minutes after fully charge.The red light will turn on when charging , it needs charge for 3-4 hours. When charging , the motor can't support turn on.

5.Make sure there is no standing water near the charging port

6.If steam sterilization is selected, only the silicone portion will be sterilized. Do not steam sterilize other parts.

We have two types of Electric Bottle Brush.One with the UV light, one without the UV light.

The Electric Bottle Brush with the UV light can connect with USB cable, the light will turn on automatically.

Mommed Electric bottle brush need to charge for 3-4 hours with 5V-1A charger.

The brush needs to be fully charged before use. Insufficient charging time will result in insufficient power to affect use. Such as : the brush will not turn on or it only can use for several minutes .The red light will turn off when charging is complete. Please do not unplug the power supply and use it immediately when the red light is on.

We understand that plans can change. However, please note:

Once an order is placed, it cannot be canceled.
To ensure fast shipping, our system begins processing orders immediately.

If you no longer wish to keep the item after it arrives, you can still follow our return process to request a refund.
However, return shipping labels are not provided, and return shipping costs are not covered by us.

We kindly recommend placing your order carefully.

📦 For more details, please refer to our [Return Policy ：https://mommed.com/pages/return-policy] page

We’re sorry, but returns are not accepted if the product has been opened and used without any quality issues. Breast pumps are personal care items, and for hygiene and safety reasons, they cannot be returned once used.We recommend reviewing product details carefully before purchase.

We accept returns within 30 days for unused and unopened products in original packaging in the United States.If the item is defective or damaged, we will provide a replacement.

For EU and UK orders, we do not offer a 30-day return service. Once the order has shipped, it cannot be canceled. If there is a quality issue,we will responsible for it.

Situations Where Returns Are Not Accepted:

• The product has been unsealed/opened

• The issue is not related to product quality

• The return request is made after the return period has expired

• The product has been used

• The item was received as a gift

• The product was not purchased through the official website, or it was received as a gift or free item without an official website order record

• The order was placed from the UK or other European countries

We’re sorry, but our breast pump is currently not eligible for a trial policy. Due to hygiene and safety reasons, opened or used products cannot be returned or resold.

1.Suction feels different: Electric pumps provide more consistent suction but at a different rhythm. 
2.Ensure proper fit: Use the correct flange size, and make sure your nipple is centered to avoid discomfort or injury.
3.Adjust your posture: Sit upright and wear a pumping bra or use the straps to keep the pump properly aligned with your breast.
4.Adjust the suction mode and level : To find the most comfortable setting. When using it for the first time, do not set the suction to the maximum right away, as excessive suction may cause nipple tearing.
5.Avoid high-temperature damage: After cleaning, ensure all parts are dry before use. Do not use high heat to sterilize silicone parts as it may cause deformation.
6.Avoid  Liquid ：The pump motor of the breast pump should not come into contact with any liquid, such as spilled breast milk or moisture from parts that were not completely dry before use.
7.Do not use fast charging when charging the device.

If the product shows “Sold Out”, it means it is currently out of stock and not available for purchase in your country. This could be due to:
1.The location of your contry is incorrect.
2.High demand and all units have been sold
3.The product is in the process of being restocked
4.vailability may be limited based on your region

What you can do:

1.Please confirm the location is correct
On the desktop, please select the corresponding country in the top-right corner of the screen.
On the mobile version, please click the menu bar in the top-left corner, then scroll down and select the corresponding country from the country list.
2.Follow our website or social media for updates on restocks and new arrivals

Under normal circumstances, once an order is placed, address changes are not supported.

If you provided an email address when placing the order, you will receive an order confirmation email containing the order number, product name, quantity, price, and shipping address.

If you notice an error in the address, please contact our customer support team immediately and provide the order number and the correct shipping address. If the order has not been shipped yet, there may still be a chance to assist with the address change. However, please note that contacting customer support does not guarantee a successful address change—there is no 100% success rate. Therefore, please ensure your address is correct when placing the order.

If you placed the order a while ago and have already received a tracking number with updated logistics information, customer support will no longer be able to change the address. In this case, you can try contacting the carrier's customer service for assistance.

Yes, if the issue is confirmed to be a product defect, we will take full responsibility and offer an appropriate solution.

Please contact our customer service with photos or videos of the issue and your order number for assistance.

1. Make sure your address information is accurate

1. Please avoid entering incorrect address details, especially the postal code. If an error is made and the carrier cannot contact you in time to correct it, the package may be returned, which could delay your use of the product.

2. If your payment account has a saved default address and you have recently moved, please check whether the shipping address has reverted to the default after you updated it. Sometimes the system resets to the default address after entering payment details. Always double-check that the correct address is selected before finalizing your order.

3. Please review the spelling and ensure there are no typing errors or duplicated fields in your address entry.

2. Ensure payment information is accurate

Make sure the cardholder name, card number, and all payment details match exactly with what is printed on the card, and that everything is entered correctly.

3. Shipping email address

Your email address is how we send your order number and shipping information. If your payment account has an outdated email address linked to it, please make sure it is updated before checkout. Also, check for any types or misplaced letters when entering your email.
If the email is incorrect and no phone number is provided, you will only receive payment confirmation, and will miss the order and shipping updates.

Yes, shipping will be affected during the July 4th holiday in the U.S. On Friday, July 4th, shipping services will be paused for the holiday, and the warehouse will also be closed. Additionally, USPS will not be operating on Saturday and Sunday, leading to delivery delays. If you urgently need a breast pump, please plan ahead to avoid shipping delays during the holiday.

Yes, we offer international shipping to most countries. Please make sure your shipping address is set correctly when placing your order. 

Currently, the S21 breast pump is available in the United States, Mexico, Germany, Italy, France, Spain, Ireland, and other supported countries.

When the first (leftmost) indicator light flashes, it means the battery is running low. At this point, there's enough power for only one more pumping session (about 30 minutes). Please charge the pump soon.

A video helps our support team better understand the issue, verify product condition, and provide faster and more accurate troubleshooting or replacement. It also helps us improve future product quality.

Please make sure your device is fully charged using a 5V-1A charger for at least 2.5 hours. Once charged, press and hold the power button for more than 2-3 seconds.

 If it still does not respond, check for visible damage, try a different charging cable, and contact customer service with your order number, video of the issue as soon as possible.

To turn on the pump:
➡️ Press and hold the power button for 2–3 seconds until the screen lights up.

To turn off the pump:
➡️ Press and hold the power button again for 2–3 seconds until the screen turns off.

Press and hold the “M” button for 3 seconds to turn the light on.
Press and hold the “M” button for 3 seconds again to turn the light off.

When all three battery indicator lights are illuminated and remain solid, the battery is fully charged.

Ensure a correct flange fit, fully charge the pump before first use, clean and dry all washable parts before assembly, and start on a lower suction level to avoid discomfort. Always center your nipple and maintain a proper seal to ensure suction.

( fast charger and liquid will damage the motor, please charge the motor with 5V-1A power adatper and remove the motor when pouring the breast milk )