Frequently Asked Questions

No, if your order was under warranty,there will be no charge for the  replacement.

To track your order, simply use the tracking number provided once your order has shipped. You can check the status of your shipment by visiting this link:

https://mommed.com/apps/17TRACK

If you haven’t received the tracking number, it may be because an email address was not provided during checkout. In this case, the tracking number may not have been sent successfully. You can download the Shop App to track your order and get updates on your shipment.

If you provided an email address at checkout and still haven't received an update on your tracking number, we apologize for the delay. Sometimes, there can be a lag in updating the tracking information, but rest assured, we are working to get the details to you as soon as possible.

Once an order has been processed and shipped, we cannot make changes to the shipping address.

If you notice an error in your shipping details, please contact our customer support team as soon as possible, and we will do our best to assist you.

Shipping times vary depending on your location and the shipping method selected.

Typically, orders are processed within [1-2] business days, and delivery can take anywhere from 2 to 12business days.
Up to 20 business days for remote areas.

Standard:6-12 Business days
Express :3-5 Business days.

You will receive a tracking number once your order has shipped so you can monitor its progress.

（Due to the multi-channel fulfillment of our products, if the shipment requires manual upload by a third-party logistics company, there may be a delay in the tracking number being updated. This means you may not see the tracking number in the shop app, but rest assured, your product has already been shipped and is on its way.）

If your package is delayed or you have not received it within the expected time frame, please contact the carrier with tracking number.

The carrier may have more information about the location of the package. To track your package on the carrier website or contact them

If your order is lost, please contact our customer service team immediately. We will verify the issue.Please provide any relevant details, such as your order number and details of lost ,to expedite the process.

If your tracking status shows that your package has been delivered but you haven’t received it, please follow these steps:

• Check around your property: Sometimes packages are left in hidden or less obvious areas (e.g., back door, porch, or garage).
• Check with neighbors: It's possible that a neighbor accepted the delivery on your behalf.
• Verify your shipping address: Double-check that the address provided during checkout is correct.
• Check inside your home:  Sometimes a family member may have signed for the package and placed it inside the house.
• Wait 48 hours for the package to be delivered
  Sometimes packages are scanned as "delivered" before they actually arrive. Please allow up to 48 hours for the package to be delivered.
  
  
• Contact the carrier: Reach out to the carrier (e.g., UPS, USPS) using the tracking number to inquire about the delivery details and to request further assistance.

No, if your order was under warranty,there will be no charge for the  replacement.

To track your order, simply use the tracking number provided once your order has shipped. You can check the status of your shipment by visiting this link:

https://mommed.com/apps/17TRACK

If you haven’t received the tracking number, it may be because an email address was not provided during checkout. In this case, the tracking number may not have been sent successfully. You can download the Shop App to track your order and get updates on your shipment.

If you provided an email address at checkout and still haven't received an update on your tracking number, we apologize for the delay. Sometimes, there can be a lag in updating the tracking information, but rest assured, we are working to get the details to you as soon as possible.

Once an order has been processed and shipped, we cannot make changes to the shipping address.

If you notice an error in your shipping details, please contact our customer support team as soon as possible, and we will do our best to assist you.

Shipping times vary depending on your location and the shipping method selected.

Typically, orders are processed within [1-2] business days, and delivery can take anywhere from 2 to 12business days.
Up to 20 business days for remote areas.

Standard:6-12 Business days
Express :3-5 Business days.

You will receive a tracking number once your order has shipped so you can monitor its progress.

（Due to the multi-channel fulfillment of our products, if the shipment requires manual upload by a third-party logistics company, there may be a delay in the tracking number being updated. This means you may not see the tracking number in the shop app, but rest assured, your product has already been shipped and is on its way.）

If your package is delayed or you have not received it within the expected time frame, please contact the carrier with tracking number.

The carrier may have more information about the location of the package. To track your package on the carrier website or contact them

If your order is lost, please contact our customer service team immediately. We will verify the issue.Please provide any relevant details, such as your order number and details of lost ,to expedite the process.

If your tracking status shows that your package has been delivered but you haven’t received it, please follow these steps:

• Check around your property: Sometimes packages are left in hidden or less obvious areas (e.g., back door, porch, or garage).
• Check with neighbors: It's possible that a neighbor accepted the delivery on your behalf.
• Verify your shipping address: Double-check that the address provided during checkout is correct.
• Check inside your home:  Sometimes a family member may have signed for the package and placed it inside the house.
• Wait 48 hours for the package to be delivered
  Sometimes packages are scanned as "delivered" before they actually arrive. Please allow up to 48 hours for the package to be delivered.
  
  
• Contact the carrier: Reach out to the carrier (e.g., UPS, USPS) using the tracking number to inquire about the delivery details and to request further assistance.

1. Warranty Duration: 1 year

2. Covered Parts: Pump motor

3. Other Parts: Other parts, such as the duckbill valve and silicone diaphragm, are considered consumables. This means they may need to be replaced after a certain period of use and are not covered by the warranty. We’ve included extra parts like the duckbill valve and silicone diaphragm in the original package.

If you need additional parts, please visit the link below:

https://mommed.com/collections/all

Note: The S18 breast pump purchased on Amazon is not covered by warranty.

Pump motor :

We didn't sale the pump motor separately.

Other parts:

1.S21 Duckbill Valve: https://mommed.com/products/mommed-breast-pump-accessories-duckbill-valves

2.S21 Milk Collector Cup: https://mommed.com/products/mommed-milk-collector-cup-accessories

3.S21 Silicone Diaphragm: https://mommed.com/products/mommed-silicone-part-for-wearable-breast-pump

4.S21/S18 17mm  Flange insert : https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack

5.S21/S18   19mm Flange insert: https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack?variant=45032133263652

6.S21/S18    21mm Flange insert :https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack?variant=45032133329188

7.S21/S18   24mm Flange insert: https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack?variant=47520684376356

8. S21/S18  Breast Shield :https://mommed.com/products/mommed-silicone-flange-insert-24mm-parts

9.S21/S18  Breast Shield: https://mommed.com/products/mommed-silicone-flange-insert-24mm-parts?variant=47769679364388

10.S10 pro accessories : https://mommed.com/products/mommed-s10-pro-breast-pump-aaccessories  

( This link include all the accessories of S10 pro, you can choose it by yourself)

1.Please confirm fully charged by 5V-1A charger 

2.Press and hold the power button over 5 seconds.

3.If there have milk contact with pump motor or charged with fast charger, such as :5V-2.4A/3A , it was damaged.It can't be fixed by yourself.

1.Proof is the key.

2.There are many reasons why breast pumps don't work, such as pump motor / damaged parts/ incorrect assembly / forgetting setup parts after cleaning / deformed parts/Incorrect method of use

3.S21 breast pump warranty only covers the pump motor.We prepares other parts in the package.If the issue from other parts or improper assemble.You can replace the broken parts or watch the troubleshoot video to solve the issue immediately.

4.S21 breast pump have 3 colors and different quantity,By providing a video customer service can quickly pinpoint your problem and apply the correct color and quantity for your replacement.

5.Customer service to request a video is just to help you solve your problem more clearly, if you feel complicated or encounter trouble in the process of providing documents, please let them know in the E-mail directly, we are willing to take the first time to customize a more suitable for your after-sales compensation program.

The flange size you need corresponds to the size of your nipple. Be sure to measure just the diameter of the nipple, excluding the areola.

We offer various sizes in our store. To learn how to measure your nipple size, please refer to this guide:

https://mommed.com/pages/breast-pump-size-guide

1.How to Install the S21?
Watch the installation guide here:
https://www.youtube.com/watch?v=zMXWHauElWg

2.How to Use the S21?
Watch the usage guide here:
https://youtu.be/ldY2n0yScaE?list=TLGGuPtvUYZS-igxOTA4MjAyNA

3.How to Check the S21 Breast Pump?
Watch the troubleshooting guide here:

https://www.youtube.com/watch?v=IBBmQboDpWk

4.How to Confirm the Pump Motor Issue?
Watch the motor issue guide here:
https://www.youtube.com/watch?v=Cmq_b2UhtjU

(After watching the video, please follow the instructions to check your pump motor. If the silicone diaphragm does not move, please contact our support team.)

Support Team Contact Information:

• Email: support@mommed.com
• Live Chat: Available at the bottom right corner of www.mommed.com
• Toll-Free Number: 1-888-341-9155

Dear valued Mommed Breast Pump user,

Welcome to the Mommed family! We are thrilled to have you on board and want to ensure that your breastfeeding journey with our breast pump is as smooth and successful as possible.

As a new user, we would like to share some important reminders with you to enhance your experience and ensure the safety and effectiveness of your Mommed Breast Pump:

1. Avoid Milk/Water Contact with the Motor: When using the breast pump, please be cautious not to allow any breast milk /water to come into contact with the motor. This is crucial to prevent any damage to the pump and ensure its longevity.

   • Ensure Accessories are Dry Before Use
   • Remove the Pump Body Before Pouring Milk
   • If Breast Milk Spills, Use a Dry Towel to Wipe It Immediately

2. Charging Instructions: When charging your Mommed Breast Pump, please use a 5V-1A charger. Using the correct charger ensures safe and efficient charging, maintaining the performance of your breast pump.Please avoid charging in humid environments, such as the kitchen or bathroom.Before charging, please ensure that the charging cable and port are dry.

If you have any questions, concerns, or need further assistance with your Mommed Breast Pump, our dedicated support team is here to help you every step of the way. Feel free to reach out to us at [support@mommed.com] or call us at (1)888-341-9155 for prompt assistance.

Thank you for choosing Mommed for your breastfeeding needs. We are committed to providing you with high-quality products and excellent customer service to support you on your breastfeeding journey.

The latest Mommed S21 standard size (2024 years):

Breast shiled : 24mm

Flange insert :17/19/21mm 

Previous standard size ( This size we didn't sale it anymore)

Breast shiled :27mm

Flange insert :24mm

In order to better meet the needs of our customers, we have changed the dimensions of the S21 fittings. Due to individual differences, if you need other sizes, we have prepared additional accessories for you on our website.
Link to accessories:
27mm Breast shiled
https://mommed.com/products/mommed-silicone-flange-insert-24mm-parts?variant=47769679364388

17mm Flange insert
https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack

19mm Flange insert

https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack?variant=45032133263652

21mm Flange insert 
https://mommed.com/products/mommed-silicone-flange-insert-17mm-2-pack?variant=45032133329188

Yes. The all-in-one design of the Wearable Breast Pump makes it so you can pump while you breastfeed your baby because there are no external cords, tubes, or dangling bottles to get in the way.

If we cam't ship to your country direclty and you want to use air logistics transportation for transshipment to other countries by yourself you need to consult with the air logistics company in advance whether other documents are required. If they are required, the shipment maybe can't ship by air transportation.Please choose other logistics.

The frequency of replacing breast pump accessories depends on the specific parts and usage. Here are some general recommendations for replacement:

Lifespan of Breast Pump Accessories

Duckbill Valve : 1.5 to 2 month

Slicone breast shield :4-6 months

 Flange insert:4-6 months

Silicone diaphragm:4-6 months

2）If there is any damage, deformation, difficulty in cleaning, or odor, the accessories should be replaced promptly.

Cause 1: Liquid entering the motor: If the breast pump motor accidentally comes into contact with water, breast milk, or other liquids, it can cause a short circuit or damage to the motor.

Cause 2:Excessive use: Prolonged and continuous use of the breast pump can cause the motor to overheat or wear out, leading to motor damage.
(If you are purchasing a single breast pump for personal use, please be mindful of the duration of use.)

Cause 3：Improper use: If the breast pump is not used correctly according to the instructions, such as using Charging the breast pump directly with a fast charger for smartphones or improperly assembling and disassembling the pump parts, it can cause damage to the motor. The use of a fast charger for charging the breast pump can have the following effects: High voltage: Fast chargers typically provide a higher voltage output, which may exceed the voltage range designed for the breast pump. High voltage can potentially damage the circuitry and motor of the breast pump. Rapid charging speed: Fast chargers can charge at a faster rate, which may cause the battery of the breast pump to overheat. Overheating can shorten the battery lifespan or lead to decreased battery performance.

Cause 4: Motor issue,I am not sure.If the pump can’t charge or turn on, please activate warranty and contact Support@mommed.com for assistant


Daily maintenance of the breast pump: 

1)When pouring out milk, please remove the motor and use the provided charging cable for charging. 

2)When cleaning, make sure the motor does not come into contact with water. 

3)Regularly inspect and replace the accessories.

4)Please ensure that the accessories are dry before use.

5) After used , if the power light flashing ,pls charge it for 2.5 hours.

The flange insert is mainly used to select the appropriate diameter for the most suitable nipple size, which can improve the comfort and efficiency of the breast pump. Due to individual differences, everyone's size may vary, so we provide a measuring ruler for measurement.

The flange insert is used in conjunction with a breast shield. We have two sizes of breast shields, 24mm and 27mm. The 24mm breast shield can be paired with 17/19/21mm flange inserts. Since the inner diameter of the 24mm breast shield is 24mm, if your flange insert size is 24mm, you can use it directly without adding an additional flange insert.

If you need to add a 24mm flange insert, it can be used with a 27mm breast shield.

If your product is a 27mm breast shield and the 24mm flange insert is too large, you can stack the flange inserts. Insert the 24mm flange insert into the 27mm breast shield, then stack a smaller size such as 17/19/21mm flange insert inside the 24mm flange insert for combined use.

Related Link :

How to measure the flange insert size :

https://cdn.shopify.com/s/files/1/0700/4828/4964/files/A_New_Mother_s_Guide.pdf?v=1685345256

Measurement tool:

https://cdn.shopify.com/s/files/1/0700/4828/4964/files/Measurement_tool_PDF.pdf?v=1685345257

1. Before using the breast pump, we recommend that you use a hot towel    for about 3 minutes to encourage the breasts to open up and produce milk so that the pumping speed will be faster.

2. When you use the breast pump, the gear of it should not be too large, you  just need to adjust to the gear you feel comfortable with. It is recommended that mothers fully open the breasts with a massage or automatic block, and  then increase the suction.

3. Generally speaking, one breast can be pumped within 8 minutes, we recommend that the maximum use time should not exceed 20 minutes.

Possible reason 1:  You may be in an incorrect milking position.

Solution:  Please choose the most comfortable seated position for milking.

Possible reason 2:  The parts of the pump were not disassembled during cleaning, resulting in the deformation of the product.

Solution:  Please disassemble all parts while cleaning the breast pump. If the parts are deformed during use, please replace the accessories timely.

Possible reason 3:  The duckbill valve and milk collector are in poor condition. If they are damaged or aged, the milk cannot godown into the bottle and  will run out of the bra's place.

Solution:  Please check if the product is in good condition before using it, and replace it with new accessories in time.

1.The design principle of the breast pump is to imitate the action of the baby sucks, stimulating the breast to secrete milk, and achieve the purpose of expressing breast milk; If you feel that the effect of the breast pump is  not obvious and hope to pump more breast milk, you can place warm, wet  washcloths on your breasts for 3 minutes in advance to activate your chest, and then use the automatic mode or situmalate mode for 3 minutes,  and then slowly adjust the mode and level to find out the appropriate frequency for yourself.
2.If this is your first time using the breast pump, please use the nipple size to ensure the fit of the accessories. We only provide standard-sized accessories in our package. Due to individual differences, an improper fit of the accessories may affect suction.
3.If your milk production is low, it is recommended to consume high-protein foods in your daily diet.

The test results will be inaccurate under the following cases:
1) you are pregnant, postpartum, or breastfeeding, 
2) during the period/just 1-3 days after period. 
3) Affected by Hormones (like birth control pills); fertility drugs containing HCG or LH (Exclude pain relievers and antibiotics).With contraceptive pills it may take a while for your cycle length to stabilize and for your fertility to return, so you may need to wait longer before using MomMed Ovulation tests for this same reason
4.Incorrect test method, such as , the sample over the control line.

The confirmation number and tracking number are sent via email. If you did not provide an email address when placing your order, this information may not have been sent successfully.


However, if you provided a phone number, you will receive a confirmation number via SMS, which serves as proof of your purchase.

If you purchase our product on our website, you will receive a confirmation email with your order number after completing payment. This order number serves as your purchase receipt, so please keep it safe. If you have any questions, you can contact support team with this number. Once we receive your order, we will ship it immediately. Once the logistics company updates the tracking number, we will synchronize the information.

You can track your order using the tracking number or by visiting the link: https://mommed.com/pages/order-tracking.

If you place an order and do not receive a tracking number or if the information is incorrect, please email our customer service team at support@mommed.com with your order number and details of the issue.

The shipping address can only be changed before ordering.Once an order is shipped, we recommend you to contact the courier for support on updating your address. 

If the address is found to be incorrect within half an hour of placing the order. You can try to contact the support team with order number and make sure that the order has not been shipped and the support team has received your new address.Maybe there will have a chance to exchange to new one.

When you purchase a product on the Platform, an order number is automatically generated, which is your proof of purchase. This order number guarantees the rights and benefits in  Mommed, such as warranty.This order number is the communication link between you and Mommed.

If you need any assistance , you can use order number to contact the support team to get customer service.Customer service can confirm your product information directly after receiving your order number, which can provide you with more professional and faster customer service.

If there is no problem with the address after you place your order, we will deliver it immediately. Since the logistics is a third party partner company for delivery, we can not ship your order in advance. Logistics is in accordance with the normal process.
Logistics company 1-2 business days preparation time, item can be received within 7 business days after delivery. Specific arrival date according to your shipping address to decide.
At the same time after the item are sent, we can not change the address/cancel the order/provide the logistics company or courier contact informaiton. 

If you have requirements for delivery time, please select the corresponding courier method before payment.

1.If you've made a successful payment, you should have received an order confirmation and order number. Here's what to check:

1. Email Address: If you provided an email during checkout, you should have received the order confirmation in your inbox. Please check your spam/junk folder as well.

2. Phone Number: If you only provided a phone number and no email, the confirmation number would have been sent via text. Please check your messages.
3. Payment and Shipping Details: If you did not receive an email or text, it may be due to incomplete payment processing or missing shipping information. Please verify your payment was successfully processed and that your shipping details were filled out.
   
   

   Next Steps:

   • If you did not enter an email, try downloading the shop app to check your order status.
   • Alternatively, please send us a screenshot of your payment and shipping address, and we will assist in confirming your order.

   If you continue to experience issues, please contact us, and we’ll be happy to help!
   
   Email: support@mommed.com

   Live chat on www.mommed.com
   
   
   
   
   

• American Express (AMEX)
• Apple Pay
• Google Pay
• Mastercard
• PayPal
• Shop Pay
• UnionPay
• Visa

Currently, we do not accept insurance payments for orders. Please contact your insurance provider to inquire about reimbursement options for medical or health-related products.

The logistic company need 1-2 days to prepare the item.

USA :Standard 2-7 days; Non-stantard :7-20 days
UK:2-4days
DE:2-4days
FR:2-4days
ES:2-4days
IT:2-4days
Other countires:4-7 days

The specific time will be determined based on your mailing address.

If you purchased the item from www.mommed.com, the items must be returned in their original packaging, unopened, and unused. The Mommed Breast Pump seal must also remain unopened and unworn.

• Refund: You will receive a full refund, but please note that the refund can only be processed to the original payment account. Shipping fees are not included in the refund.
• Return Timeframe: Your return request must be submitted within 30 days of the purchase date.
• Support: You can reach out to Live Chat or email us at support@mommed.com for return assistance.

Important Note for Europe:
Currently, returns from European countries such as the UK, Germany, France, Italy, Spain, and Ireland are not accepted due to logistical limitations. We apologize for any inconvenience this may cause.

Purchases on Amazon or Other Platforms:
If you made your purchase on Amazon or another platform, please follow the return policy of the platform from which you purchased the product. You will need to apply for returns directly on that platform based on their specific return guidelines.

Amazon order (111-1234567-123457)

Please use your phone to scan the QR code in your package to register again

If it is still not working , please take a screenshot of your order page and contact support team to get assistance

Official website :

There is no need to register the warranty,the warranty register by your order automatically. if you need any assistance,please contact us directly.

Tiktok :

The support team will register warranty for you by manaul after get your agree, you will receive the information after place an order.

Other channels:

Please recognize the official channels of the respective platforms for the purchase of products. If Mommed is unable to find the corresponding order number or verify the purchase informations , support team will not be able to activate the warranty for you. 

1.1-year warranty on all Mommed products that can be verified on the official platform.

2. If you need any assistance, please feel free to contact support team.They will reply it within 24 hours in working days.

3.Subscribe to get the latest offers

4.Mommed holds events from time to time, participation in the activities have the opportunity to get free products

The support team will immediately request a replacement for you after confirming item under warranty.
Logistics companies need 1-2 business days preparation time
Normally,you can be received within 7 business days, the specific date of arrival according to your receipt of the address to decide.

We offer a 1-year warranty on all Mommed products (product order number can be verified at official channels where Mommed is sold). This warranty covers normal wear and tear when the product is used according to the guidelines outlined in our manuals.

What's Not Covered:

1. Liquid Damage: Any damage caused by water or milk contact or liquid entering the motor.
2. Misuse or Abuse: Damage caused by misuse, rough handling, or negligence. This includes, but is not limited to:
   • Improper use of charging adapters (e.g., using a charger with an incorrect voltage or amperage).
   • Incorrect cleaning and sanitizing methods, such as using harsh cleaning agents or subjecting silicone accessories to prolonged high-temperature sanitization.
3. Unauthorized Repairs or Modifications: Any damage resulting from disassembling the pump motor, brush, or any electric items, or any unauthorized repair or modification.
4. Unverifiable Purchase Credentials: If the purchase cannot be verified through the official channels of each platform.
5. Expired Warranty: Any claims made after the warranty period has expired.
6. Beyond Reasonable Claims: Claims that fall outside the reasonable scope of warranty coverage.
7. Special Offers or Third-Party Purchases: Items purchased through special offers or other unofficial purchasing channels.
8. Full Refund Orders: If an order has been fully refunded, the warranty is no longer valid, as the product has been returned.
9. Gift Orders: Gifted items are generally not covered under the warranty due to the inability to verify the purchase source.
10. Free Samples or Test Products: Products received as free samples or test products are generally not covered under the warranty unless specified by the company. These products may have different conditions for coverage.
11. Amazon Purchases (S18 model): For the S18 breast pump purchased through Amazon or other platforms.

1. Troubleshooting:
   Please refer to the user manual or the relevant FAQ section or video guide on our website to help troubleshoot and confirm the issue with your product.

2. Contacting Our After-Sales Team:
   After confirming the issue, please contact our after-sales team and provide the following information:

   1. Order number
   2. Video/picture of the issue – A short video or picture showing the product issue will be sufficient.
   3. Mailing address
   4. Product serial number (only for the S21 breast pump, e.g., 2023**)
   5. Quantity of affected products

   Our support team will respond within 24 hours in bussiness day after reviewing the information. Please ensure all provided information is complete to avoid repeated communication. MomMed’s support team will review all warranty replacement requests and reserves the right to approve or deny warranty coverage.

3. Replacement Product:
   If you’ve already received a replacement product from us, we recommend reviewing the warm notes and paying attention to daily use details to prevent recurring issues.

Warranty Claim Channels:

1. Submit a warranty claim through our website: https://mommed.com/pages/contact
2. Use the live chat on our official website, available at the lower right corner of www.mommed.com
3. Email us at: support@mommed.com
4. Call us:
   Phone: (1)888-341-9155
   Monday - Friday: 8:00 AM - 5:00 PM PST

• Mommed Breast Pump Warranty:
  The Mommed Breast Pump comes with a 1-year warranty starting from January 1, 2024.
  The S18 model purchased from Amazon is not covered under warranty.

• Warranty Coverage for Breast Pumps:

  • Pump Motor: Covered under the 1-year warranty.
  • Other Accessories: Accessories are considered consumables and may need to be replaced over time. As such, they are not covered by the warranty.

  Extra parts, such as the duckbill valve and silicone diaphragm (S21), are included in the original package. If you need additional accessories, you can purchase them on our website.

  https://mommed.com/collections/breast-pump-accessories
  

  Please check the model and accessory details on the product page before making a purchase to ensure you are buying the correct parts to avoid affecting the performance of your pump.

1.Please put the scale on the plain surface place before using.

2.Please do not place or use scale at moisture, high and hot or low and cold location.

3.Please do not hit the scale vigorously and avoid falling and damage when moving it since the product belongs to high precision electronic product.

4.Please use only soft cleaning cloth but no chemical solution to clean the scale and please preventit from water.

5.The scale is only for family measurement that it cannot be used in business settle mentor calculation.

6.Please take out its batteries if you do not use it for a long time.

7.Please change the batteries in time if the LCD shows "LO" .

8.Please take out object for avoiding damage if the LCD shows "ERR" (It means over load as the max weight is 220lb.)

1.Pls confirm the scale have enough power

2.Mommed baby scale  will turn off automatically if the scale do not been operated in about 2 minutes.If it turn off automatically , please press" On/OFF" button to turn on scale again

Our customer service team typically responds within 24 hours in business day.

If you have not received a reply, please check your spam folder or ensure that you contacted customer service through the correct order or official channels. Also, verify that the recipient's email address is correct to avoid any miscommunication.

If you still haven't received a response within 24 hours on a business day, please resend your message. This ensures that your information is not missed due to network or system issues, and that our support team has successfully received your inquiry.

Support Team Contact Information:

• Email: support@mommed.com
• Live Chat: Available on the lower right corner of www.mommed.com
• Phone: 1-888-341-9155
  Monday - Friday: 8:00 AM - 5:00 PM PST

We respond to all of your messages as soon as we receive them, usually within 24 hours on business days.

1.Incomplete information

Just a description of the problem, no order number.

How is it resolved?

--Follow the FAQ to troubleshoot and confirm the issue at first and then Provide the correct order number （ a screenshot of the original purchase is the best) and video to support team.Support team will assist you get warranty , please confirm the information which support team need is complete.Avoid repeated communication back and forth

2.Incorrect channel of contact/Multiple channels of simultaneous contact

In order to provide you with more convenient customer service, Mommed support team has prepared a variety of contact channels for you to choose from in order to better serve Mommed customers.

1.Live Chat 

Please visit www.mommed.com ,there will have " Chat"  button on the right corner.Please click it and you can chat with our Customer Service.

2.E-mail 

Support@Mommed.com 

It is recommand E-mail with order number and issue details.It is better take a short video showing it  ( please do not too long).For specific details, please refer to the FAQ of the product you purchased.

3.Phone Call : (1)888-341-9155
Mon-Fri: 8:00-17:00 PST

4.QR Code.We put QR code in the package , please use phone to scan it .You can get support directly.

If you buy in other channels, it is recommended that you contact the seller directly through the platform, so that customer service to obtain information more comprehensive and faster!

1.After receiving the electric bottle brush, please use the original charging cable to charge for 3-4hours. During charging, the red light will be on. Once fully charged, the red light will go off. Then unplug the power and assemble the attachement correctly.

2.There is a charging port on the bottom of our product with a waterproof plug. If it is not sealed properly, it is easy to get water in. You can clean the body with the brush head partially facing down. The charging port is facing up.Do not immerse the unit in water

3.The brush head does not rotate or the rotation speed is slow in case of obstruction, please do not keep it on and use it. Please make sure the brush has enough power or provide more space for the brush head to work smoothly.

4.The brush can be used 90 minutes after fully charge.The red light will turn on when charging , it needs charge for 3-4 hours. When charging , the motor can't support turn on.

5.Make sure there is no standing water near the charging port

6.If steam sterilization is selected, only the silicone portion will be sterilized. Do not steam sterilize other parts.

We have two types of Electric Bottle Brush.One with the UV light, one without the UV light.

The Electric Bottle Brush with the UV light can connect with USB cable, the light will turn on automatically.

Mommed Electric bottle brush need to charge for 3-4 hours with 5V-1A charger.

The brush needs to be fully charged before use. Insufficient charging time will result in insufficient power to affect use. Such as : the brush will not turn on or it only can use for several minutes .The red light will turn off when charging is complete. Please do not unplug the power supply and use it immediately when the red light is on.