Refund policy

Refund & Return Policy

Order Cancellation

We understand that plans change! If you need to cancel your order, please follow these guidelines:

  • Before Shipping: If you change your mind before your order ships, email us at support@mommed.com as soon as possible. We’ll do our best to cancel it and issue a full refund.
  • After Shipping: Once the order has shipped, it cannot be canceled. However, you can still follow our return process to ensure a smooth experience.

Product Return

We offer a 30-day return window if you’re not fully satisfied with your purchase. Here’s how it works:

  • Eligibility: Returns are accepted within 30 days of receiving your order. The product must be unused, with original packaging unopened and intact.
  • What to Include: Please return the complete package, including any complimentary gifts received.
  • Return Shipping: Customers are responsible for covering the return shipping fees.
  • Non-Returnable Items: Clearance items and free gifts are non-refundable.

How to Return a Product

Follow these steps for a smooth return process:

1. Check Eligibility: Email support@mommed.com to confirm if your return is eligible. Our team will respond within 24 hours.

2. Provide Details: Include the following information in your email:

  • Type of Request (Replacement/Refund)
  • Email Address
  • Contact Name
  • Order ID
  • Issue Details
  • Refund Reason
  • Package Picture

3. Approval & Instructions: Once approved, we’ll send you detailed instructions on how to pack and ship the item back.

4. Return Deadline: You have 30 days from initiating the return to ship it back. Refunds are processed within 5-7 business days once we receive the item.

Important Notes

30-Day Flexibility: You have 30 days to return your purchase—no questions asked.

Keep It New: Returned products must be unused, with original, unopened packaging. Products showing signs of wear, damage, cleaning, or alteration will not be accepted. Don’t forget to include any complimentary gifts when returning the package.

Exclusions: Non-returnable items and free gifts are exempt from this policy.

Return Only MomMed Products: Please ensure you’re returning a MomMed product, as we cannot accept returns for non-MomMed items.

Shipping Costs: You are responsible for return shipping costs. Note that the original order’s shipping cost is non-refundable and will be deducted from your refund.

Contact Us: For assistance, email support@mommed.com or call 1-888-341-915. Our team will respond within 24 hours.