Return Policy

Refund & Return Policy

Order Cancellation

We understand that plans change! If you need to cancel your order, please follow these guidelines:

  • Before Shipping: If you change your mind before your order ships, email us at support@mommed.com as soon as possible. We’ll do our best to cancel it and issue a full refund.
  • After Shipping: Once the order has shipped, it cannot be canceled. However, you can still follow our return process to ensure a smooth experience.

Product Return

For U.S. orders, we offer a 30-day return window if you're not completely satisfied with your purchase. Here's how it works:

  • Eligibility: Returns are accepted within 30 days of receiving your order. The product must be unused, with the original packaging unopened and intact.
  • What to Include: Please return the full package, including any complimentary gifts.
  • Return Shipping: Customers are responsible for return shipping costs.
  • Non-Returnable Items: Clearance items and free gifts are non-refundable.

Please Note: For EU and UK orders, we do not offer a 30-day return service. Once the order has shipped, it cannot be canceled. If there is a quality issue, please refer to our Warranty policy.

How to Return a Product

Follow these steps for a smooth return process:

1. Check Eligibility: Email support@mommed.com to confirm if your return is eligible. Our team will respond within 24 hours.

2. Provide Details: Include the following information in your email:

  • Type of Request (Replacement/Refund)
  • Email Address
  • Contact Name
  • Order ID
  • Issue Details
  • Refund Reason
  • Package Picture

3. Approval & Instructions: Once approved, we’ll send you detailed instructions on how to pack and ship the item back.

4. Return Deadline: For U.S. orders, you have 30 days from initiating the return to ship it back. Refunds are processed within 5-7 business days once we receive the item.

Important Notes

30-Day Flexibility: For U.S. orders, you have 30 days to return your purchaseβ€”no questions asked. Unfortunately, we are unable to offer a 30-day return service for EU and UK orders. However, if there are any quality issues with your product, please refer to our Warranty policy, and we will gladly assist you.

Keep It New: Returned products must be unused, with original, unopened packaging. Products showing signs of wear, damage, cleaning, or alteration will not be accepted. Don’t forget to include any complimentary gifts when returning the package.

Exclusions: Non-returnable items and free gifts are exempt from this policy.

Return Only MomMed Products: Please ensure you’re returning a MomMed product, as we cannot accept returns for non-MomMed items.

Shipping Costs: You are responsible for return shipping costs. Note that the original order’s shipping cost is non-refundable and will be deducted from your refund.

Contact Us: For assistance, email support@mommed.com or call 1-888-341-9155. Our team will respond within 24 hours.