Frequently Asked Questions

MomMed-Be With You
Ovulation Tests
Both LH & HCG Tests
Pregnancy Tests
S21/S18 Wearable Pump & FAQs
Ovulation Tests
Do you have any tips to help conceive and have a healthy pregnancy?
The following tips may help to give your baby a good start in life. These are suggestions for informational purposes only. Always consult a qualified healthcare professional for medical advice, especially to monitor the progression and duration of your pregnancy. Please always read the instructions provided with the products, carefully before use. 
1. Take Folic Acid 
2. Get a physical check up 
3. Be a healthy weight 
4. Get ample exercise 
5. Boost your nutrition 
6. Be mindful of medications 
7. Avoid infections (for example toxoplasmosis) 
8. Keep your dentist in the loop 
9. Stay safe at work
How do I know when I should start testing my ovulation?
We recommend to start testing 17 days before your next expected period or on cycle day 10 since the first day of your last period. For more details, please refer to the Cycle Chart in the insert.
I've used MomMed ovulation tests for several months and haven't gotten pregnant. Can I actually get pregnant?
It can take normal, healthy women many months to conceive. There are many reasons why you may not get pregnant, even if you've made love at your most fertile time. So keep trying and stay positive. Bear in mind that the stick does not define your worth! If after several months of trying you've had no success, it’s advisable to go to see your doctor to find out more about your next steps.
I’ve done all the tests as instructed, but I haven’t detected my LH surge. What should I do?
If you started testing on the correct day of your cycle according to the instructions and have not yet detected your LH surge, in most cases we would recommend that you buy another pack and keep testing.  
Occasionally some women have an LH surge that is too low for the test to detect or they did not ovulate during a cycle. This is not unusual and may happen in approximately 8% of cycles. If you have not detected your LH surge for 3 consecutive cycles, we recommend you discuss this with your doctor.
Once I see a positive result (peak), what should I do?
The peak indicates that you will ovulate in 24-48 hours, time to baby dance because it will be the most fertile time.
Since the ovulation tests can predict the most fertile time, can it also be used for contraception?
We do not recommend using ovulation tests for contraception. The ovulation test can only detect a LH surge 24-36 hours before ovulation. You can still get pregnant if you have intercourse before the surge is detected, because sperm can live for up to 5 days inside the uterus.
What might cause inaccurate test results?
The test results will be inaccurate under the following cases:
1) you are pregnant, postpartum, or breastfeeding, 
2) during the period/just 1-3 days after period. 
3) Affected by Hormones (like birth control pills); fertility drugs containing HCG or LH (Exclude pain relievers and antibiotics).With contraceptive pills it may take a while for your cycle length to stabilize and for your fertility to return, so you may need to wait longer before using MomMed Ovulation tests for this same reason
What should I notice before taking the test?
Before taking a test,  limit your fluid intake. If you drink too much your urine will be diluted and can affect the test negatively. Make sure not to urinate for about four hours before taking the test.
When is the best time of the day to take ovulation test and get accurate result ?
Best results are between 10am and 8pm.You should test at the same time everyday. However, when your tests are darker and near your peak, you need to test twice a day to make sure that you will not miss your peak. Don't take the test during your first pee of the morning.
Do you have any tips to help conceive and have a healthy pregnancy?
The following tips may help to give your baby a good start in life. These are suggestions for informational purposes only. Always consult a qualified healthcare professional for medical advice, especially to monitor the progression and duration of your pregnancy. Please always read the instructions provided with the products, carefully before use. 
1. Take Folic Acid 
2. Get a physical check up 
3. Be a healthy weight 
4. Get ample exercise 
5. Boost your nutrition 
6. Be mindful of medications 
7. Avoid infections (for example toxoplasmosis) 
8. Keep your dentist in the loop 
9. Stay safe at work
How do I know when I should start testing my ovulation?
We recommend to start testing 17 days before your next expected period or on cycle day 10 since the first day of your last period. For more details, please refer to the Cycle Chart in the insert.
I've used MomMed ovulation tests for several months and haven't gotten pregnant. Can I actually get pregnant?
It can take normal, healthy women many months to conceive. There are many reasons why you may not get pregnant, even if you've made love at your most fertile time. So keep trying and stay positive. Bear in mind that the stick does not define your worth! If after several months of trying you've had no success, it’s advisable to go to see your doctor to find out more about your next steps.
I’ve done all the tests as instructed, but I haven’t detected my LH surge. What should I do?
If you started testing on the correct day of your cycle according to the instructions and have not yet detected your LH surge, in most cases we would recommend that you buy another pack and keep testing.  
Occasionally some women have an LH surge that is too low for the test to detect or they did not ovulate during a cycle. This is not unusual and may happen in approximately 8% of cycles. If you have not detected your LH surge for 3 consecutive cycles, we recommend you discuss this with your doctor.
Once I see a positive result (peak), what should I do?
The peak indicates that you will ovulate in 24-48 hours, time to baby dance because it will be the most fertile time.
Since the ovulation tests can predict the most fertile time, can it also be used for contraception?
We do not recommend using ovulation tests for contraception. The ovulation test can only detect a LH surge 24-36 hours before ovulation. You can still get pregnant if you have intercourse before the surge is detected, because sperm can live for up to 5 days inside the uterus.
What might cause inaccurate test results?
The test results will be inaccurate under the following cases:
1) you are pregnant, postpartum, or breastfeeding, 
2) during the period/just 1-3 days after period. 
3) Affected by Hormones (like birth control pills); fertility drugs containing HCG or LH (Exclude pain relievers and antibiotics).With contraceptive pills it may take a while for your cycle length to stabilize and for your fertility to return, so you may need to wait longer before using MomMed Ovulation tests for this same reason
What should I notice before taking the test?
Before taking a test,  limit your fluid intake. If you drink too much your urine will be diluted and can affect the test negatively. Make sure not to urinate for about four hours before taking the test.
When is the best time of the day to take ovulation test and get accurate result ?
Best results are between 10am and 8pm.You should test at the same time everyday. However, when your tests are darker and near your peak, you need to test twice a day to make sure that you will not miss your peak. Don't take the test during your first pee of the morning.
Can I read the results after 5min?
Yes, but it's best to read the test at about the 5th minute to avoid confusion. Reading after 5 mins will be inaccurate and invalid.
Do I have to dip the strip into the urine, or I can directly test with the urine stream?
It would be better to use a small container to collect the urine specimen and dip the test strip into it for 5 sec. If you directly pee on it, your urine may splash on wrong places and cause the result to be invalid.
How long should I dip the strips in my urine?
We recommend 5 sec dip until dye rises to the result window. Removing the test from the urine sample once the white paper starts changing color. Short immersion can easily lead to false negative results, causing inaccurate readings.If this happens,please retest with a new strip.
If the control lines of each tests are much different in color, will it affect the accuracy of the results?
No, variations in the color of the control band will not affect the test results.
What should I do if I get defective tests kits?
MomMed cares and values its customers. Feel free to reach out to us when you have any product issues.
Why I tested with MomMed and the other brand at the same time but they were marked different results?
It's possible that the positive results showing time will be vary from different brands due to different factory process and baseline standards. As the standards that different companies set for their baselines are different, we recommend using the same brand of tests during one cycle, and do not compare MomMed's test line with other brands' test line. Make sure that you're watching your test line and seeing if it's getting darker, approaching that color.
Do I have to test with my first morning urine specimen?
No, you can test at any time but better test with your first morning urine sample as they contain the most HCG. 
I had a positive pregnancy test previously but have taken another test which is negative now, what does this mean?
If you followed the test instructions correctly, the results of home pregnancy tests are very accurate. It may be possible that you experienced an early loss. Sadly this is uncommon as about a quarter of pregnancies will end in an early loss. Happily most women can go on to have a healthy pregnancy afterwards.
My result is not pregnant. What does this mean?
You may not be pregnant, or your HCG levels may not be high enough to be detected, or you may have calculated your period incorrectly.
If you test early, test again on the day of your expected period.
My result is pregnant. What should I do?
See your doctor who can advise you on your next steps.
What does a faint test line mean?
A faintly colored line on a pregnancy test usually means that implantation has occurred and you're in the early stages of pregnancy. Levels of hCG in your body will increase over the course of your pregnancy. But you'll need to test again a few days or weeks later to see if that line has become thicker and darker, meaning your pregnancy is progressing!
When can I starting pregnancy test?
You can start taking pregnancy test after the day of your expected period.
Why would I get a false-negative result?
False-negative results may occur due to several factors, such as products defects (being expired or damp test strips),  premature testing etc. Insufficient  HCG levels in the body to be detected.
Can a breast pump with a lithium battery be taken on a plane?
Yes, although our breast pump has a built-in lithium battery, the capacity of it meets the flight safety requirements.
Can I breastfreed on one side and pump on the other?

Yes. The all-in-one design of the Wearable Breast Pump makes it so you can pump while you breastfeed your baby because there are no external cords, tubes, or dangling bottles to get in the way.

How often should the accessories be replaced?

The frequency of replacing breast pump accessories depends on the specific parts and usage. Here are some general recommendations for replacement:

1)Regular replacement: Replace the accessories regularly based on the lifespan of each component.


Lifespan of Breast Pump Accessories

Duckbill Valve : 1.5 to 2 month

Slicone breast shield :4-6 months

 Flange insert:4-6 months

Silicone diaphragm:4-6 months

2）If there is any damage, deformation, difficulty in cleaning, or odor, the accessories should be replaced promptly.

How to assemble a breast pump
  1. Install the duckbill valve onto the bottom of the Milk Collecter, making sure to insert it in the correct direction.

  2. Place the silicone breast shileds /Flange into the milk collector and press it down with your hand, ensuring that the edges are tighty sealed for a complete seal.

  3. When attaching the silicone breast shields/Flange  to the milk collector, align the pouring spout on the silicone breast shields/Flange with the pouring spout onthe milk collector. Then press the edges with both hands to ensure a proper seal. 

  4. Install the pump motor of the breast pump onto the milk collector, making sure to align the groove underneath the pupm motor with the he milk collector. Press it down to fully seal it with the  milk collector

 

Notes:

1)Please make sure to clean the main unit according to the instructions in this user manual.

2)Please ensure proper assembly of the main unit as instructed in this user manual.  

3)To avoid leakage, clean any residue from the edges before assembly. 

4)Thoroughly wash your hands before assembling the cleaned components.

How to choose the correct flange insert size of the breast pump ?
The size of the flange you need is the size of your nipple. Be sure to measure the diameter of the nipple alone-do not include the areola. 

We could provide you with different sizes in our store. Learn more about how to measure nipple size: https://cdn.shopify.com/s/files/1/0700/4828/4964/files/A_New_Mother_s_Guide.pdf?v=1685345256


There will have the nipple ruler in the package, if you are lost the ruler, you can download under this link:
https://cdn.shopify.com/s/files/1/0700/4828/4964/files/Measurement_tool_PDF.pdf?v=1685345257
How to clean the breast pump ?

Pump motor: 

Do not put the product pump motor in a sterilizer, boiling water, microwave, or dishwasher for cleaning and disinfection. This will cause product malfunctions. The correct way to clean the pump motor  is to wipe the surface with a clean paper towel or wet wipe

 

Silicone diaphragm,milk collect+linker ,Silicone breast shields/Flange,Duckbill Valve,Flange insert :

Do not boil or steam the above-mentioned silicone and PP material components for an extended period in boiling water. The optimal boiling or steaming disinfection time is 3-5 minutes. Boiling or steaming for more than 5 minutes can easily cause product deformation.

 

Correct disinfection methods: 

Mothod 1:

Wipe with a paper towel, wet wipe, or cloth; scrub with a cleaning brush; place in a dishwasher with FDA-approved cleaning solution and clean with cold water.

Mothod 2:

1.Wash your hands thoroughly before starting the cleaning process.
2.If there are heavy milk stains on any accessories other than the motor, please clean them thoroughly using a small brush under running water.
3.Fill a clean pot with enough water to cover all the pump parts. Bring the water to a boil and let it boil for 5-10 minutes.
4.Allow the water to cool down, and then use tongs to gently remove the pump parts from the water.
5.Place the cleaned parts on a clean surface or towel and let them air dry. Make sure to store the dry parts in a clean and cool place when they are not in use. It's important not to store wet or damp parts, as this can promote bacterial growth.

How to deal with breast milk leakage?
1.Ensure that all the components are properly assembled and securely attached.
 
2.Place the breast shield on your breast and make sure it forms a tight seal around the nipple.
 
3.Start the breast pump and observe if there are any leaks around the breast shield or other parts of the pump.
 
4.Check for any visible signs of milk leakage, such as wet spots or drips
 
5..If you notice any leaks, try adjusting the position of the breast shield or tightening the components to create a better seal.
 
6.If the issue persists, inspect the duckbill valves, diaphragms, or any other parts that may be damaged or worn out or deformation. Replace any faulty components as needed.
 
7.When using the breast pump, please ensure that it is positioned upwards and tightly against the breast. Do not lie down while using it. Adjust the suction time accordingly to avoid overfilling. When removing the breast pump after expressing milk, be careful not to pull or tug forcefully. Pay special attention not to touch the edges of the flange to prevent any leakage. Remove the breast pump at a slight upward angle. If you are wearing a supportive bra, loosen the shoulder straps to allow enough space for the breast pump to be removed comfortably.
 
8.If you are an over-supplyer, our largest milk collector can only hold a maximum of 180 milliliters without any indication. If it is filled to capacity, it will overflow, or if the body is tilted slightly for a prolonged period, it may also cause overflow. For an over-supplyer, we recommend advising  to monitor the duration of milk expression when overflow occurs and calculate the next usage time to avoid milk spillage.

Warm note:

1.Wear supportive bras: Wearing a well-fitting and supportive bra can help minimize breast movement and reduce the likelihood of milk leakage.

2.Do not boil or steam the above-mentioned silicone and PP material components for an extended period in boiling water. The optimal boiling or steaming disinfection time is 3-5 minutes. Boiling or steaming for more than 5 minutes can easily cause product deformation.

3.Regularly inspect the breast pump for any signs of wear or damage, and replace any faulty components as needed. 
 
 
 
The breast pump has clicking sound or noise, what happened?


(Please note :The breast pump will naturally produce operational noise, which is unavoidable and normal .However, the sound level is below 45 dB)

You can refer to the following methods for troubleshooting:

1.Lower level: Adjust the suction level to a higher setting if the clicking sound occurs at lower levels. 

2.Improper assembly: Check if all the components are properly assembled and securely attached. Make sure there are no loose or misaligned parts.

3.Damaged or wornout parts: Inspect the duckbill valves, diaphragms, or any other parts that may be damaged or worn out. Replace any faulty components as needed.

4.Incorrect positioning: Ensure that the breast shield is properly aligned and positioned on your breast. Improper positioning can cause air leaks and result in clicking sounds.

5.Please keep the accessories dry before use

If the breast pump is making noise and the sound does not change at higher suction levels.please contact support@mommed.com for assistance.

 

What should I do if the breast pump with no suction or weaker suction?

For new user:


1.it is recommended to measure nipple size and install the appropriate flange insert. Improper size can result in weak suction.

2.Please check if the breast pump is properly adhered to the breast.Due to the wearable breast pump relies on being securely attached to the body through nursing bras. If the nursing bra is not tight enough and does not hold the breast pump firmly against the body, it can result in weak suction.

3.Please check the accessories and reassemble it .The breast pump may experience air leakage if the accessories are not properly assembled or if there is damage to components such as the duckbill valve. If there is any damage by accident, replacement accessories are included in the package or purchase a replacement.

4.It is recommended to apply a warm towel for three minutes before use and adjust the mode and level according to your own situation to find the most comfortable way.

If breast milk production occurs, switch to the expression mode and select the most comfortable level for yourself. Please refer to the instruction manual for proper use of the breast pump.

1)Automatic mode provides a more continuous and stable suction. In this mode, the breast pump will suck at a slower and rhythmic pace, simulating the sucking rhythm of a baby. This mode is suitable for women who need to pump for a longer duration or desire a more comfortable pumping experience.

2)Stimulation mode aims to simulate the stimulating phase of a baby's sucking. In this mode, the breast pump will suck at a faster speed and with lighter suction to stimulate milk production in the breasts. This mode helps women initiate letdown.

3)Expression mode is specifically designed for milk expression, focusing on efficient milk extraction.


5.If you feel weak suction on one breast even after checking and finding no changes, you can try swapping the breast pump and using it on the other breast. This could be due to a decrease in milk supply. Please pay attention to your daily diet and ensure an adequate intake of protein.

 

After used a period time ,it is no suction/weaker suction:

 

  1. Please refer to this video link to troubleshoot if there is any issue with the motor

https://www.youtube.com/watch?v=IBBmQboDpWk

       1)Motor is fine, please follow “ For new user “1-5 to find out the issue and and make adjustments promptly.  

        2)Accessories issue, there will have some replacement accessories in the package, please replace it .Or purchase on the web.

        3)Motor issue itself, pls activate warranty and contact support@mommed.com ASAP

     Here is the link to activate warranty: https://mommed.com/en-de/pages/lifetime-warranty
    In order to save time on back-and-forth communication，pls prepared the complete information as below before contacting via email
   1) Video of product issue: 
    Your can refer this link :
https://www.youtube.com/watch?v=Cmq_b2UhtjU
   2)Quantity of defective product
   3)Order number
   4)Current address 
   5) Serial number ( It is on the motor , such as :202****）


Warm note:

1)When using the breast pump, please make sure that liquids such as water or breast milk do not come into contact with the motor to prevent damage. 
 We have found that liquid can cause the motor to short circuit and gradually damage it.

2)Do not use a fast charger for charging the motor.

The use of a fast charger for charging the breast pump can have the following effects:

A.High voltage: Fast chargers typically provide a higher voltage output, which may exceed the voltage range designed for the breast pump.High voltage can potentially damage the circuitry and motor of the breast pump.

B.Rapid charging speed: Fast chargers can charge at a faster rate, which may cause the battery of the breast pump to overheat. Overheating can shorten the battery lifespan or lead to decreased battery performance.



What should I do if the pump not working

Cause 1: Liquid entering the motor: If the breast pump motor accidentally comes into contact with water, breast milk, or other liquids, it can cause a short circuit or damage to the motor.

Cause 2:Excessive use: Prolonged and continuous use of the breast pump can cause the motor to overheat or wear out, leading to motor damage.
(If you are purchasing a single breast pump for personal use, please be mindful of the duration of use.)

Cause 3：Improper use: If the breast pump is not used correctly according to the instructions, such as using Charging the breast pump directly with a fast charger for smartphones or improperly assembling and disassembling the pump parts, it can cause damage to the motor. The use of a fast charger for charging the breast pump can have the following effects: High voltage: Fast chargers typically provide a higher voltage output, which may exceed the voltage range designed for the breast pump. High voltage can potentially damage the circuitry and motor of the breast pump. Rapid charging speed: Fast chargers can charge at a faster rate, which may cause the battery of the breast pump to overheat. Overheating can shorten the battery lifespan or lead to decreased battery performance.

Cause 4: Motor issue,I am not sure.If the pump can’t charge or turn on, please activate warranty and contact Support@mommed.com for assistant


Daily maintenance of the breast pump: 

1)When pouring out milk, please remove the motor and use the provided charging cable for charging. 

2)When cleaning, make sure the motor does not come into contact with water. 

3)Regularly inspect and replace the accessories.

4)Please ensure that the accessories are dry before use.

5) After used , if the power light flashing ,pls charge it for 2.5 hours.

What should mothers pay attention to while pumping?

1. Before using the breast pump, we recommend that you use a hot towel    for about 3 minutes to encourage the breasts to open up and produce milk so that the pumping speed will be faster.

2. When you use the breast pump, the gear of it should not be too large, you  just need to adjust to the gear you feel comfortable with. It is recommended that mothers fully open the breasts with a massage or automatic block, and  then increase the suction.

3. Generally speaking, one breast can be pumped within 8 minutes, we reco- mmend that the maximum use time should not exceed 20 minutes.

Why Choose MomMed S21 Wearable Breast pump?
MomMed S21 Wearable hands-free pump is a Newly upgraded, with quieter noise, 3 modes & 12 levels of adjustment, imitating baby's real sucking, as well as free yourself from Traditional breast pumps. It's compact size and rechargeable battery make it perfect for busy moms. 
Why do l feel the suction of my breast pump is too low?
Please check whether all parts are installed correctly and whether the breast pump is adjusted to the appropriate gear.
Why does the breast pump leak milk?

Possible reason 1:  You may be in an incorrect milking position.

Solution:  Please choose the most comfortable seated position for milking.

Possible reason 2:  The parts of the pump were not disassembled during cleaning, resulting in the deformation of the product.

Solution:  Please disassemble all parts while cleaning the breast pump. If the parts are deformed during use, please replace the accessories timely.

Possible reason 3:  The duckbill valve and milk collector are in poor condition. If they are damaged or aged, the milk cannot godown into the bottle and  will run out of the bra's place.

Solution:  Please check if the product is in good condition before using it, and replace it with new accessories in time.

Why does the breast pump suck little breast milk?

1.The design principle of the breast pump is to imitate the action of the baby sucks, stimulating the breast to secrete milk, and achieve the purpose of expressing breast milk; If you feel that the effect of the breast pump is  not obvious and hope to pump more breast milk, you can place warm, wet  washcloths on your breasts for 3 minutes in advance to activate your chest, and then use the automatic mode or situmalate mode for 3 minutes,  and then slowly adjust the mode and level to find out the appropriate frequency for yourself.
2.If this is your first time using the breast pump, please use the nipple size to ensure the fit of the accessories. We only provide standard-sized accessories in our package. Due to individual differences, an improper fit of the accessories may affect suction.
3.If your milk production is low, it is recommended to consume high-protein foods in your daily diet.

Why Pain?
During use, there are a few factors that can potentially cause discomfort or pain,especially the first user.

1.Improper flange size: Using a flange that is too small or too large for your nipple size can lead to pain or discomfort. It's important to ensure that you are using the correct flange size for a proper fit.

2.Suction intensity: If the suction level is set too high, it can cause discomfort or even pain. It's important to adjust the suction to a comfortable level.

3.Engorgement: If your breasts are engorged or overly full, it can cause pain or discomfort during pumping. It may be helpful to express a small amount of milk manually or use warm compresses before pumping to help alleviate engorgement.

4.Incorrect positioning: If the breast pump is not positioned properly on the breast, it can cause pain or discomfort. Make sure the flange is centered over the nipple and creating a good seal.  

Warm note :

It is recommended to apply a warm towel for three minutes before the first use and adjust to the most comfortable level for yourself. 
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